2 replies to this topic

[alibeardrfc]

Hi - hope you can help as this is driving me crazy!

I have an annoying problem with search engines (google mainly) where I am redirectled every time I click a link.

I have run adaware, AVG, Clamwin and they found a couple of trojans which have been removed. The problem is still there.

I ran across the Malwarebytes software as a forum said that it can get rid of the problem. However, it does not install properly - freezes when getting to last point of installation. I have followed tips here (save file under different name etc) but it still doesn't work.

I tried to install the hajackthis prog to give you more details but that wouldn't run either. I did manage to run a suggested prog - Win32Diag - and all I got was this:

"Running from: C:\Documents and Settings\Alistair\Desktop\Win32kDiag.exe
Log file at : C:\Documents and Settings\Alistair\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...
Finished!"

All advice is appreciated - thanks!

[srtools1980y]

Hello & Welcome to MBAM Forum alibeardrfc

Please be patient. Experts here will guide you & resolve your problem asap.

[prairie dog]

Hi Alibeardrfc and welcome to the forum!

Please read and follow ALL the instructions below. Thanks!


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
2. If needed please post your logs in a NEW topic here:Malware Removal - HijackThis Logs
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.


* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
* Using these other tools often makes the cleanup task more difficult and time consuming.
* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
* There are often many others that require assistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review


* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can