5 replies to this topic

[jmh]

ive got the "advanced virus remover" malware on a friends computer. im trying to get it rolling again for him...
ive tried everything on this site to no avail.

im using a jump drive from my computer to transfer file/ programs.

renaming the file got it to install but it just simply wont run. when i click on it, it does nothing...

ive tried every solution on this site:
safe mode,
renaming the file,
and hijackthis wont open/load at all.
killing the SystemSecurity process then running/ installing mwam but it still didnt work...

ive been reading and trying solutions all day and night...

this thing has me all locked out.

any advice? im at a loss... i think ive tried everything.
thanks
jh

[screen317]

Hi and welcome to Malwarebytes.

Please visit this webpage for instructions for running ComboFix:
http://www.bleepingc...to-use-combofix

• When the tool is finished, it will produce a report for you.
  
• Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

-screen317

[jmh]

i cant run any browsers on this machine or get online so im trying to dl combofix to a jump drive on my laptop and run it from there but its asking for permission and not allowing the DL of the program to the jump drive...
any ideas?

[jmh]

i cant get anything to run at all, its froze and totally locked up...
nothing will doa anything.
im going to wipe it...
theres not much on here i will loose so no big whoop.
thaks for your help anyway, i keep my computers updated with AV software as well as malwarebytes so im not having the problem evr again
thanks again
jh

[screen317]

Okay thanks for letting me know.

Here is my standard prevention speech, for after you format.

Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) It is imperative that you have an antivirus. You are basically asking for infection without one.
All of the following are excellent free antiviruses. Be sure to only install one.

AVG
AntiVir
avast!.

2) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

3) Download and install IE-Spyad, which will place over 5000 'bad' sites on your Internet Explorer Restricted List. A tutorial on it can be found here.

4) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

5) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

6) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Green to go
  
• Yellow for caution
  
• Red to stop

WOT has an addon available for both Firefox and IE.

7) Be sure to update your Antivirus and Antispyware programs often!


Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?




Safe surfing,

-screen317

[screen317]

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.