7 replies to this topic

[maluser]

Well I'm getting an error message when I first turn on my computer and when I try to enable Mbam's protection module.

See pics below

Mbam's Icon doesn't show up in the desktop tray anymore either.
It also says it's now version 1.41?
This all started after it's last update.

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[yardbird]

Hi Please see this topic: http://www.malwareby...showtopic=10138

and can you post back what your AV is please? regards....

EDIT: If nothing helps in the link above, we have been having some good results with an un-install & clean tool & re-install....instructions below:

please try a clean tool below, remove the program and re-install again

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. http://www.malwareby.../mbam-clean.exe

4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwareby...am-download.php

Note: You will need to reactivate the program using the license you were sent
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

[maluser]

I'm getting an error with the cleanup utility

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[yardbird]

I never got your Anti-Virus Program, ?? Please follow these instructions to get you fixed up:


follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[maluser]

I have Rising Antivirus and one of the reasons I got it was because it works so well with malwarebytes. I've never had any conflicts.

[yardbird]

You may go into the Hi-Jack-This-Log Forum and your scan may be clean, then we will look elsewhere! If you have never run a HiJackThis Log, it gives the experts all the info about whats installed in your pc.... no personal info comes out!
You may got in there and post a HJK log as instructed above, and they may/may not find an infection? Its the best course of action. Did I answer all your questions? regards....

EDIT: Of course if the helper in the HJK forum finds any type of infection? He will advise you on what tools you need to download & get you fixed up.

[maluser]

I'm very familiar with Hijackthis and I posted a log in the hijackthis log section.
And yes you have been very helpful so thanks.

[yardbird]

Your very welcome! Since we deal with users worldwide! Its hard to tell who knows about what software, and who does not. regards...