2 replies to this topic

[xingxang]

Hello-
I am trying to fix a friends' laptop that appears to have been infected with Protection System malware. PC Info: Dell Vostro 500, Windows XP Home, SP2.

At the moment, I cannot seem to get the laptop to access the internet, whether it’s because of the virus or because it is not set up to access my cable modem. I have left it disconnected from our network to avoid any cross infections with my good pc. Can I download programs to a USB stick using the good pc, and transfer them to the sick pc’s desktop- if you don’t see a problem with this method, then I’d prefer to continue using it.

When I try to install Malware Bytes from the .exe on the desktop, the install procedure seems to begin, then disappears completely from view, and doesn’t even appear in Task Manager.

HijackThis seems to install ok from the desktop, but when I try to run the program, I can see it begin to list programs, but the after less than 2 seconds it, too closes and disappears.

Other issues: Restarting/Shut Down gets stuck and I have to hold down the power button to shut off.

[extremeboy]

Hello and welcome to Malwarebytes.

I Apologize for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a New Hijackthis log. In your reply, I would also like to know any symptoms you may still have and how your computer is running at the moment.

Take a read in this thread on instructions on how to post a Hijackthis log and other further instructions:
http://www.malwareby...?showtopic=9573

Please note that the forum is very busy and if I don’t hear from you in five days this thread will be closed.

With Regards,
Extremeboy

[extremeboy]

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
Extremeboy