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need help.. cant get malwarebytes to install

Started by jul008, Sep 19 2009 05:00 AM

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#1
jul008

Posted 19 September 2009 - 05:00 AM

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2 posts

I am having major computer issues, i was told i should try and download malwarebytes, which I did with no problems, but when I got to install it it gives me an error message Internal Error: Failed to expand shell folder constant "userappdata"... I have tried to uninstall it to try it again and its not in my add/remove program files and dont know how to get rid of it.. this has been so frustrating and nothing I have found has helped and I dont know what else to try? any and all help would be much appreciated!!

#2
GT500

Posted 19 September 2009 - 06:16 AM

Mostly Cantankerous

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5,532 posts

Gender:Male
Location:Fortville, IN

Please follow these instructions (skipping any steps you are unable to complete) for posting in our Malware Removal - HijackThis Logs forum. If you cannot follow any of those steps, then please create a new topic in that forum explaining what happened when you tried to run each of the tools in the instructions, and the expert who helps you will be able to suggest steps to take to get the tools working.

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