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Cannot scan or update Malwarebytes

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#1
MrPatience

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OK. Wife's PC is infected with Windows Police Pro... She did some things, but I'm not sure what, other than delete the program files, maybe try to uninstall it, and now her PC is fubar.

Condition of PC:
Normal boot of Windows XP (SP 3) gets you to login screen, to the wallpaper only. No bars, no icons.
Can ctrl+alt-del to get to task manager and whack two *.exe files that are malicious- an a.exe and a svchast.exe
However, you can't run a new task- it will give a "no permissions" error.

You can do safe mode and get to a black screen and that's it- you can start task manager w/ ctrl+alt+delete. And that is how I copied malwarebytes to the PC from a flash drive. I did the install, and it could not update (732 error), and it will quick scan for about 2 seconds then crash (I think)- task manager shows the process winlogon still running, but no CPU use, etc.

I'm posting from my computer, which isn't infected.

#2
MrPatience

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One more thing, in safe mode, the two mal *.exe's are not running.

#3
MrPatience

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And... After reading some other threads here, it would probably be helpful to know more about the Windows the infected PC is running:

It is Windows XP Home- more specifically Build 2600.xpsp_sp3_gdr.090206- 1234: Service Pack 3

#4
MrPatience

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OK. I managed to run ComboFix off the flash drive on the infected PC in Safe Mode... It detected a rootkit, rebooted... Then it did it's deal and there was an infection that it fixed... Here is that log:

ComboFix 09-09-25.01 - HPH 09/27/2009 12:41.2.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.606 [GMT -7:00]
Running from: e:\combofix\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
---- Previous Run -------
.
c:\recycler\S-1-5-21-1076653451-379946803-4071874880-1003
c:\windows\msa.exe
c:\windows\ppp3.dat
c:\windows\ppp4.dat
c:\windows\svchast.exe
c:\windows\system32\bennuar.old
c:\windows\system32\bincd32.dat
c:\windows\system32\dddesot.dll
c:\windows\system32\desot.exe
c:\windows\system32\images
c:\windows\system32\images\i1.gif
c:\windows\system32\images\i2.gif
c:\windows\system32\images\i3.gif
c:\windows\system32\images\j1.gif
c:\windows\system32\images\j2.gif
c:\windows\system32\images\j3.gif
c:\windows\system32\images\jj1.gif
c:\windows\system32\images\jj2.gif
c:\windows\system32\images\jj3.gif
c:\windows\system32\images\l1.gif
c:\windows\system32\images\l2.gif
c:\windows\system32\images\l3.gif
c:\windows\system32\images\pix.gif
c:\windows\system32\images\t1.gif
c:\windows\system32\images\t2.gif
c:\windows\system32\images\up1.gif
c:\windows\system32\images\up2.gif
c:\windows\system32\images\w1.gif
c:\windows\system32\images\w11.gif
c:\windows\system32\images\w2.gif
c:\windows\system32\images\w3.gif
c:\windows\system32\images\w3.jpg
c:\windows\system32\images\wt1.gif
c:\windows\system32\images\wt2.gif
c:\windows\system32\images\wt3.gif
c:\windows\system32\sonhelp.htm
c:\windows\system32\sysnet.dat
c:\windows\system32\wispex.html

-- Previous Run --

Infected copy of c:\windows\system32\eventlog.dll was found and disinfected
Restored copy from - c:\windows\ServicePackFiles\i386\eventlog.dll

--------

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_{79007602-0CDB-4405-9DBF-1257BB3226ED}
-------\Legacy_AntipPolice_
-------\Service_AntipPolice_


((((((((((((((((((((((((( Files Created from 2009-08-27 to 2009-09-27 )))))))))))))))))))))))))))))))
.

2009-09-27 15:23 . 2009-09-27 15:23 -------- d-----w- c:\documents and settings\HPH\Application Data\Malwarebytes
2009-09-27 15:23 . 2009-09-10 21:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-27 15:23 . 2009-09-27 19:02 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-27 15:23 . 2009-09-27 15:23 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-09-27 15:23 . 2009-09-10 21:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-27 15:18 . 2009-09-27 15:18 -------- d-----w- C:\Malwarebytes
2009-09-27 05:35 . 2009-09-27 18:54 0 ----a-r- c:\windows\win32k.sys
2009-09-25 14:53 . 2008-04-14 00:12 26112 ----a-w- c:\windows\system32\userinit.exe
2009-09-16 15:32 . 2009-06-21 21:44 153088 -c----w- c:\windows\system32\dllcache\triedit.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-27 19:22 . 2008-12-06 06:10 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2009-09-16 19:44 . 2008-09-07 22:21 -------- d-----w- c:\program files\Microsoft Silverlight
2009-08-30 02:36 . 2008-11-22 01:50 -------- d-----w- c:\program files\Safari
2009-08-21 18:34 . 2009-04-05 05:36 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-08-21 18:34 . 2009-04-05 05:36 335240 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-08-21 18:34 . 2009-04-05 05:36 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-08-06 15:15 . 2009-08-06 15:14 -------- d-----w- c:\program files\iTunes
2009-08-06 15:14 . 2009-08-06 15:14 -------- d-----w- c:\program files\iPod
2009-08-06 15:14 . 2007-09-24 06:45 -------- d-----w- c:\program files\Common Files\Apple
2009-08-05 09:01 . 2005-05-23 16:29 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-17 19:01 . 2005-05-23 16:28 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-14 06:43 . 2005-05-23 16:30 286208 ----a-w- c:\windows\system32\wmpdxm.dll
.

------- Sigcheck -------

[-] 2008-04-14 00:12 . !HASH: COULD NOT OPEN FILE !!!!! . 1033728 . . [------] . . c:\windows\explorer.exe
[7] 2008-04-14 . 12896823FB95BFB3DC9B46BCAEDC9923 . 1033728 . . [6.00.2900.5512] . . c:\windows\ServicePackFiles\i386\explorer.exe
[-] 2007-06-13 . 7712DF0CDDE3A5AC89843E61CD5B3658 . 1033216 . . [6.00.2900.3156] . . c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
[-] 2007-06-13 . 97BD6515465659FF8F3B7BE375B2EA87 . 1033216 . . [6.00.2900.3156] . . c:\windows\$NtServicePackUninstall$\explorer.exe
[7] 2004-08-04 . A0732187050030AE399B241436565E64 . 1032192 . . [6.00.2900.2180] . . c:\windows\$NtUninstallKB938828$\explorer.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2009-07-24 16:55 1090816 ----a-w- c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TOSCDSPD"="c:\program files\TOSHIBA\TOSCDSPD\toscdspd.exe" [2004-12-30 65536]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-07-27 68856]
"LDM"="c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe" [2007-02-25 36864]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2004-11-02 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-11-02 126976]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-15 385024]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2004-03-24 196608]
"LtMoh"="c:\program files\ltmoh\Ltmoh.exe" [2005-04-12 184320]
"HWSetup"="c:\program files\TOSHIBA\TOSHIBA Applet\HWSetup.exe" [2005-04-21 28672]
"SVPWUTIL"="c:\program files\Toshiba\Windows Utilities\SVPWUTIL.exe" [2005-02-25 65536]
"TOSHIBA Accessibility"="c:\program files\TOSHIBA\Accessibility\FnKeyHook.exe" [2005-02-22 24576]
"CeEKEY"="c:\program files\TOSHIBA\E-KEY\CeEKey.exe" [2005-04-29 675840]
"PadTouch"="c:\program files\TOSHIBA\Touch and Launch\PadExe.exe" [2004-09-07 1077301]
"SmoothView"="c:\program files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe" [2005-04-15 122880]
"TPNF"="c:\program files\TOSHIBA\TouchPad\TPTray.exe" [2004-11-30 53248]
"Tvs"="c:\program files\Toshiba\Tvs\TvsTray.exe" [2005-04-05 73728]
"Pinger"="c:\toshiba\ivp\ism\pinger.exe" [2005-03-18 151552]
"Notebook Maximizer"="c:\program files\Notebook Maximizer\maximizer_startup.exe" [2004-05-25 28672]
"Logitech Hardware Abstraction Layer"="c:\program files\Common Files\Logitech\KhalShared\KHALMNPR.EXE" [2006-07-19 94208]
"OrderReminder"="c:\program files\Hewlett-Packard\OrderReminder\OrderReminder.exe" [2005-03-18 98304]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-04 866584]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-08-21 2007832]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-05-14 177472]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-27 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"TCtryIOHook"="TCtrlIOHook.exe" - c:\windows\system32\TCtrlIOHook.exe [2004-05-01 28672]
"TFncKy"="TFncKy.exe" [BU]
"AGRSMMSG"="AGRSMMSG.exe" - c:\windows\agrsmmsg.exe [2005-04-12 88358]
"NDSTray.exe"="NDSTray.exe" [BU]
"TPSMain"="TPSMain.exe" - c:\windows\system32\TPSMain.exe [2004-12-28 270336]
"ZoomingHook"="ZoomingHook.exe" - c:\windows\system32\ZoomingHook.exe [2004-05-01 24576]
"Kernel and Hardware Abstraction Layer"="KHALMNPR.EXE" - c:\windows\KHALMNPR.Exe [2006-07-19 94208]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2007-2-25 196608]
Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2007-2-25 671744]
Metamail Trust Manager.lnk - c:\program files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe [2005-5-23 329472]
RAMASST.lnk - c:\windows\system32\RAMASST.exe [2005-8-24 155648]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{B9E618A2-A4FE-11D4-83C2-005004636C96}"= "c:\program files\Metamail Inc\Metamail Reader\OESHook.dll" [2005-04-26 45056]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-10-15 18:27 110592 ----a-w- c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-08-21 18:34 11952 ----a-w- c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"=
"c:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\WINDOWS\\system32\\spoolsv.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [4/4/2009 10:36 PM 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [4/4/2009 10:36 PM 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [4/4/2009 10:35 PM 297752]
R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [9/15/2006 9:37 AM 3712]
R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 8:19 PM 13592]
S2 gupdate1c95c8c59ba8986;Google Update Service (gupdate1c95c8c59ba8986);c:\program files\Google\Update\GoogleUpdate.exe [12/12/2008 12:03 PM 133104]
S3 VisorUsb;Handspring USB;c:\windows\system32\drivers\VisorUsb.sys [11/8/2005 6:28 PM 19968]
.
Contents of the 'Scheduled Tasks' folder

2009-08-29 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 20:34]

2009-09-27 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-01-26 03:01]

2009-09-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 05:13]

2009-09-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 05:13]

2009-09-27 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-04 03:20]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
DPF: {33331111-1111-1111-1111-615111193427}
DPF: {33331111-1131-1111-1111-611111193428}
.
- - - - ORPHANS REMOVED - - - -

AddRemove-HijackThis - c:\docume~1\HPH\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-27 12:46
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(988)
c:\program files\Intel\Wireless\Bin\LgNotify.dll
.
Completion time: 2009-09-27 12:49
ComboFix-quarantined-files.txt 2009-09-27 19:48

Pre-Run: 78,391,808,000 bytes free
Post-Run: 78,355,849,216 bytes free

226 --- E O F --- 2009-09-25 11:17

#5
MrPatience

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Still no internet. No explorer.exe access.

However, I was able to run m-bytes in safe mode- I did a quick scan. Here is that log.

Malwarebytes' Anti-Malware 1.41
Database version: 2866
Windows 5.1.2600 Service Pack 3

9/27/2009 12:58:45 PM
mbam-log-2009-09-27 (12-58-45).txt

Scan type: Quick Scan
Objects scanned: 96441
Time elapsed: 3 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{33331111-1111-1111-1111-615111193427} (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{33331111-1131-1111-1111-611111193428} (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\HPH\Start Menu\Programs\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\HPH\Start Menu\Programs\Windows Police Pro\Windows Police Pro.lnk (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\WINDOWS\win32k.sys (Trojan.Dropper) -> Quarantined and deleted successfully.

#6
MrPatience

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Still no internet and no explorer.exe. So, I ran a full scan with m-bytes. Here is the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2866
Windows 5.1.2600 Service Pack 3 (Safe Mode)

9/27/2009 1:34:09 PM
mbam-log-2009-09-27 (13-34-09).txt

Scan type: Full Scan (C:\|)
Objects scanned: 176456
Time elapsed: 27 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 17

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Qoobox\Quarantine\C\WINDOWS\svchast.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\dddesot.dll.vir (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\desot.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\eventlog.dll.vir (Trojan.Sirefef) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082299.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082301.dll (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082306.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082307.dll (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082315.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082316.dll (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082325.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082326.dll (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0082341.exe (Antivirus2009) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0083106.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0083108.dll (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0083109.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835\A0083110.dll (Trojan.Sirefef) -> Quarantined and deleted successfully.

#7
MrPatience

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I was hopeful this would get me there... But no. And, I still don't have a desktop on the infected PC, no explorer.exe. M-bytes did update successfully, tho'.

I ran combofix again. Here is that log:

ComboFix 09-09-25.01 - HPH 09/27/2009 13:44.3.1 - NTFSx86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.776 [GMT -7:00]
Running from: e:\combofix\ComboFix.exe
.

((((((((((((((((((((((((( Files Created from 2009-08-27 to 2009-09-27 )))))))))))))))))))))))))))))))
.

2009-09-27 15:23 . 2009-09-27 15:23 -------- d-----w- c:\documents and settings\HPH\Application Data\Malwarebytes
2009-09-27 15:23 . 2009-09-10 21:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-27 15:23 . 2009-09-27 19:53 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-27 15:23 . 2009-09-27 15:23 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-09-27 15:23 . 2009-09-10 21:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-27 15:18 . 2009-09-27 15:18 -------- d-----w- C:\Malwarebytes
2009-09-25 14:53 . 2008-04-14 00:12 26112 ------w- c:\windows\system32\userinit.exe
2009-09-16 15:32 . 2009-06-21 21:44 153088 -c----w- c:\windows\system32\dllcache\triedit.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-27 19:22 . 2008-12-06 06:10 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2009-09-16 19:44 . 2008-09-07 22:21 -------- d-----w- c:\program files\Microsoft Silverlight
2009-08-30 02:36 . 2008-11-22 01:50 -------- d-----w- c:\program files\Safari
2009-08-21 18:34 . 2009-04-05 05:36 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-08-21 18:34 . 2009-04-05 05:36 335240 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-08-21 18:34 . 2009-04-05 05:36 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-08-06 15:15 . 2009-08-06 15:14 -------- d-----w- c:\program files\iTunes
2009-08-06 15:14 . 2009-08-06 15:14 -------- d-----w- c:\program files\iPod
2009-08-06 15:14 . 2007-09-24 06:45 -------- d-----w- c:\program files\Common Files\Apple
2009-08-05 09:01 . 2005-05-23 16:29 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-17 19:01 . 2005-05-23 16:28 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-14 06:43 . 2005-05-23 16:30 286208 ----a-w- c:\windows\system32\wmpdxm.dll
.

------- Sigcheck -------

[-] 2008-04-14 00:12 . !HASH: COULD NOT OPEN FILE !!!!! . 1033728 . . [------] . . c:\windows\explorer.exe
[7] 2008-04-14 . 12896823FB95BFB3DC9B46BCAEDC9923 . 1033728 . . [6.00.2900.5512] . . c:\windows\ServicePackFiles\i386\explorer.exe
[-] 2007-06-13 . 7712DF0CDDE3A5AC89843E61CD5B3658 . 1033216 . . [6.00.2900.3156] . . c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
[-] 2007-06-13 . 97BD6515465659FF8F3B7BE375B2EA87 . 1033216 . . [6.00.2900.3156] . . c:\windows\$NtServicePackUninstall$\explorer.exe
[7] 2004-08-04 . A0732187050030AE399B241436565E64 . 1032192 . . [6.00.2900.2180] . . c:\windows\$NtUninstallKB938828$\explorer.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2009-07-24 16:55 1090816 ----a-w- c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TOSCDSPD"="c:\program files\TOSHIBA\TOSCDSPD\toscdspd.exe" [2004-12-30 65536]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-07-27 68856]
"LDM"="c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe" [2007-02-25 36864]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2004-11-02 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-11-02 126976]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-15 385024]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2004-03-24 196608]
"LtMoh"="c:\program files\ltmoh\Ltmoh.exe" [2005-04-12 184320]
"HWSetup"="c:\program files\TOSHIBA\TOSHIBA Applet\HWSetup.exe" [2005-04-21 28672]
"SVPWUTIL"="c:\program files\Toshiba\Windows Utilities\SVPWUTIL.exe" [2005-02-25 65536]
"TOSHIBA Accessibility"="c:\program files\TOSHIBA\Accessibility\FnKeyHook.exe" [2005-02-22 24576]
"CeEKEY"="c:\program files\TOSHIBA\E-KEY\CeEKey.exe" [2005-04-29 675840]
"PadTouch"="c:\program files\TOSHIBA\Touch and Launch\PadExe.exe" [2004-09-07 1077301]
"SmoothView"="c:\program files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe" [2005-04-15 122880]
"TPNF"="c:\program files\TOSHIBA\TouchPad\TPTray.exe" [2004-11-30 53248]
"Tvs"="c:\program files\Toshiba\Tvs\TvsTray.exe" [2005-04-05 73728]
"Pinger"="c:\toshiba\ivp\ism\pinger.exe" [2005-03-18 151552]
"Notebook Maximizer"="c:\program files\Notebook Maximizer\maximizer_startup.exe" [2004-05-25 28672]
"Logitech Hardware Abstraction Layer"="c:\program files\Common Files\Logitech\KhalShared\KHALMNPR.EXE" [2006-07-19 94208]
"OrderReminder"="c:\program files\Hewlett-Packard\OrderReminder\OrderReminder.exe" [2005-03-18 98304]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-04 866584]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-08-21 2007832]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-05-14 177472]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-27 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"TCtryIOHook"="TCtrlIOHook.exe" - c:\windows\system32\TCtrlIOHook.exe [2004-05-01 28672]
"TFncKy"="TFncKy.exe" [BU]
"AGRSMMSG"="AGRSMMSG.exe" - c:\windows\agrsmmsg.exe [2005-04-12 88358]
"NDSTray.exe"="NDSTray.exe" [BU]
"TPSMain"="TPSMain.exe" - c:\windows\system32\TPSMain.exe [2004-12-28 270336]
"ZoomingHook"="ZoomingHook.exe" - c:\windows\system32\ZoomingHook.exe [2004-05-01 24576]
"Kernel and Hardware Abstraction Layer"="KHALMNPR.EXE" - c:\windows\KHALMNPR.Exe [2006-07-19 94208]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2007-2-25 196608]
Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2007-2-25 671744]
Metamail Trust Manager.lnk - c:\program files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe [2005-5-23 329472]
RAMASST.lnk - c:\windows\system32\RAMASST.exe [2005-8-24 155648]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{B9E618A2-A4FE-11D4-83C2-005004636C96}"= "c:\program files\Metamail Inc\Metamail Reader\OESHook.dll" [2005-04-26 45056]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-10-15 18:27 110592 ----a-w- c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-08-21 18:34 11952 ----a-w- c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"=
"c:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\WINDOWS\\system32\\spoolsv.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [4/4/2009 10:36 PM 108552]
R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 8:19 PM 13592]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [4/4/2009 10:36 PM 335240]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [4/4/2009 10:35 PM 297752]
S2 gupdate1c95c8c59ba8986;Google Update Service (gupdate1c95c8c59ba8986);c:\program files\Google\Update\GoogleUpdate.exe [12/12/2008 12:03 PM 133104]
S2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [9/15/2006 9:37 AM 3712]
S3 VisorUsb;Handspring USB;c:\windows\system32\drivers\VisorUsb.sys [11/8/2005 6:28 PM 19968]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - LBEEPKE
.
Contents of the 'Scheduled Tasks' folder

2009-08-29 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 20:34]

2009-09-27 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-01-26 03:01]

2009-09-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 05:13]

2009-09-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 05:13]

2009-09-27 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-04 03:20]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-27 13:50
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(900)
c:\program files\Intel\Wireless\Bin\LgNotify.dll
.
Completion time: 2009-09-27 13:52
ComboFix-quarantined-files.txt 2009-09-27 20:52
ComboFix2.txt 2009-09-27 19:49

Pre-Run: 79,422,533,632 bytes free
Post-Run: 79,389,523,968 bytes free

171 --- E O F --- 2009-09-25 11:17

#8
MrPatience

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And I ran a final M-bytes, but I still get the message and have no desktop on the infected PC. Here is the final log. Infected PC is shut down until I get a response here... I'm kind of stuck.

Malwarebytes' Anti-Malware 1.41
Database version: 2866
Windows 5.1.2600 Service Pack 3

9/27/2009 2:34:28 PM
mbam-log-2009-09-27 (14-34-28).txt

Scan type: Full Scan (C:\|)
Objects scanned: 178367
Time elapsed: 35 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9
MrPatience

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OK... Waited 48 hours for help. Now I am bumping...

I'd rather not reformat the HDD. But, it could be a quicker solution at this point.

#10
AdvancedSetup

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Could be quicker and cleaner.... but let me give it a look over and get back to you in a few.
Ron Lewis
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#11
AdvancedSetup

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If you're not getting a desktop then how are you running these scans?

STEP 01
Disable the Spybot Tea Timer - DO NOT continue until you've disabled the Tea Timer

[indent]Disable Teatimer
First step:
  • Right-click the Spybot Icon in the System Tray (looks like a blue/white calendar with a padlock symbol)
  • If you have the new version 1.5, Click once on Resident Protection, then Right click the Spybot icon again and make sure Resident Protection is now Unchecked. The Spybot icon in the System tray should now be now colorless.
  • If you have Version 1.4, Click on Exit Spybot S&D Resident
Second step, For Either Version :
  • Open Spybot S&D
  • Click Mode, choose Advanced Mode
  • Go To the bottom of the Vertical Panel on the Left, Click Tools
  • then, also in left panel, click Resident shows a red/white shield.
  • If your firewall raises a question, say OK
  • In the Resident protection status frame, Uncheck the box labeled Resident "Tea-Timer"(Protection of over-all system settings) active
  • OK any prompts.
  • Use File, Exit to terminate Spybot
  • Reboot your machine for the changes to take effect.
[/indent]


STEP 02
Please download Avenger 2.0 from here
Open and copy the program file avenger.exe to your Desktop then double click to start it.

Copy and paste the following text from the code box below into the main window of Avenger.
Files to move:
c:\windows\ServicePackFiles\i386\explorer.exe | c:\windows\explorer.exe
  • Do not check any other boxes, uncheck Scan for Rootkits if it's checked
  • Close all other running applications
  • After pasting the text into the main window, click on Execute

Once Avenger is done post back the log. This most recent log is stored at C:\avenger.txt

STEP 03
Click on START - RUN and copy / paste the entry below into the run line and click OK
CMD /C NETSH FIREWALL RESET
Click on START - RUN and copy / paste the entry below into the run line and click OK
CMD /C NETSH int ip reset c:\resetlog.txt
Click on START - RUN and copy / paste the entry below into the run line and click OK
CMD /C netsh winsock reset catalog

Ron Lewis
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#12
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Please post an update on this. I will be going out of town early Friday so if we don't get you going then it will have to wait till Monday.
Ron Lewis
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#13
MrPatience

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Monday, then... I am running programs through Task Manager... Will follow instructions and post results.

#14
AdvancedSetup

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Please post the logs or a status update on this.

Thanks.
Ron Lewis
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#15
AdvancedSetup

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Are you still with us?
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#16
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Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.
Ron Lewis
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#17
MrPatience

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Update is... I now can run iexplore.exe and actually access the Interwebs. Using wife's PC right now.

Bad news: Still no desktop, systray, none of that. Here is the Avenger log:

Logfile of The Avenger Version 2.0, © by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:


Error: file "c:\windows\explorer.exe" is whitelisted
File move operation "c:\windows\ServicePackFiles\i386\explorer.exe|c:\windows\explorer.exe" failed!
Status: 0xc0000022 (STATUS_ACCESS_DENIED)


Completed script processing.

*******************

Finished! Terminate.

I am going to try to execute the balance of the instructions and we'll see what we get.

#18
MrPatience

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OK. Still no desktop (just wallpaper).

Tried running the requested commands after completing Avenger through task manager, but still no desktop, task bar, start button, systray, etc...

Tried running explorer.exe through task manager, just for a lark- no dice. Still do not have "appropriate permissions".

Bummer.

What next?

#19
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Please download to your Desktop: Dr.Web CureIt
  • After the file has downloaded, disable your current Anti-Virus and disconnect from the Internet
  • Doubleclick the drweb-cureit.exe file, then click the Start button, then the OK button to perform an Express Scan.
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click on the Complete scan radio button.
  • Then click on the Settings menu on top, the select Change Settings or press the F9 key. You can also change the Language
  • Choose the Scanning tab and I recomend leaving the Heuristic analysis enabled (this can lead to False Positives though)
  • On the File types tab ensure you select All files
  • Click on the Actions tab and set the following:
    • Objects Infected objects = Cure, Incurable objects = Move, Suspicious objects = Report
    • Infected packages Archive = Move, E-mails = Report, Containers = Move
    • Malware Adware = Move, Dialers = Move, Jokes = Move, Riskware = Move, Hacktools = Move
    • Do not change the Rename extension - default is: #??
    • Leave the default save path for Moved files here: %USERPROFILE%\DoctorWeb\Quarantine\
    • Leave prompt on Action checked
  • On the Log file tab leave the Log to file checked.
  • Leave the log file path alone: %USERPROFILE%\DoctorWeb\CureIt.log
  • Log mode = Append
  • Encoding = ANSI
  • Details Leave Names of file packers and Statistics checked.
  • Limit log file size = 2048 KB and leave the check mark on the Maximum log file size.
  • On the General tab leave the Scan Priority on High
  • Click the Apply button at the bottom, and then the OK button.
  • On the right side under the Dr Web Anti-Virus Logo you will see 3 little buttons. Click the left VCR style Start button.
  • In this mode it will scan Boot sectors of all disks, All removable media, and all local drives
  • The more files and folders you have the longer the scan will take. On large drives it can take hours to complete.
  • When the Cure option is selected, an additional context menu will open. Select the necessary action of the program, if the curing fails.
  • Click 'Yes to all' if it asks if you want to cure/move the files.
  • This will move it to the %USERPROFILE%\DoctorWeb\Quarantine\ folder if it can't be cured. (in this case we need samples)
  • After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
  • Save the report to your Desktop. The report will be called DrWeb.csv
  • Close Dr.Web Cureit.
  • Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web you saved previously to your Desktop in your next reply with a new hijackthis log.
    [indent]Posted Image[/indent]

Ron Lewis
Manager, Online Support

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#20
MrPatience

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RegUBP2b-HPH.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
pv.exe;C:\Program Files\Hewlett-Packard\OrderReminder\uninstall;Program.PrcView.3741;Moved.;
msa.exe.vir;C:\Qoobox\Quarantine\C\WINDOWS;Probably Trojan.Packed.189;Incurable.Moved.;
A0083105.exe;C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP835;Probably Trojan.Packed.189;Incurable.Moved.;
A0083633.reg;C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP838;Trojan.StartPage.1505;Deleted.;
A0083634.exe;C:\System Volume Information\_restore{1D1D6F93-1B0C-4060-8D79-09274A81BD2A}\RP838;Program.PrcView.3741;Moved.;





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