1 reply to this topic

[bigshot120]

I used AVG, Spyware doctor MalwareBytes but still it doesn't work! An error message in my windows vista "tdlwsp.dll" appears everytime i try to open a program or a file...

please help

[negster22]

Hi and Welcome to the Malwarebytes' forum.

Please download ATF Cleaner by Atribune

• Close Internet Explorer and any other open browsers
  
• Double-click ATF-Cleaner.exe to run the program.
  
• Under Main choose: Select All
  
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  
• Click the Empty Selected button.
  
• NOTE: If you would like to keep your saved passwords, please click
  
• No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
  
• Click the Empty Selected button.
  
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Reboot

Next, download this Antirootkit Program to a folder that you create such as C:\ARK

Disable the active protection component of your antivirus by following the directions that apply here:
http://www.bleepingc...opic114351.html

Also, temporarily disable any antispyware and antimalware active protection components (guards) that you have enabled.

Next, please perform a rootkit scan:

• Double-click the EXE located in the C:\ARK folder that you just downloaded to run the program.
  
• When the program opens, it will automatically initiate a very fast scan of common rootkit hiding places.
  
• When this "quick" scan is finished (a few seconds), copy the quick scan report to the windows clipboard, save it as ARKQ.txt and paste it in a reply back here
  
• Only if the ARK program alerts you to rootkit activity and invites you to complete a complete scan - click the Rootkit/Malware tab,and then select the Scan button.
  
• Leave your system completely idle while this longer scan is in progress.
  
• When the scan is done, save the scan log to the Windows clipboard
  
• Open Notepad or a similar text editor
  
• Paste the clipboard contents into a text file by clicking Edit | Paste or Ctl V
  
• Exit the Program
  
• Save the Scan log as ARK.txt and post it in your next reply. If the log is very long attach it please.

Post back ARKQ.txt and ARK.txt into your next reply.

I also need to know the EXACT error message you are getting.