10 replies to this topic

[dcurtis]

First off let me say that I have done everything that was mentioned in the "Fixes for Common Problems" and still am unable to update.
Yes, I am sitting behind a firewall but opening a hole in it isn't the issue because I have 2 machines side by side and one will update and the other won't.

I'm at a loss as to why this one will not update. It seems to be a very common issue but none of the fixes mentioned work for me.

Any suggestions?

[yardbird]

Welcome to Malwarebytes! Did you go over this: http://www.malwareby...showtopic=24605
depending on your os...
Please exclude the following files from your antivirus (if using any firewall besides the built in Windows Firewall, exclude them from it as well):

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys

[dcurtis]

I uninstalled the anti-virus and still get the same error.

[yardbird]

You checked your IE and made sure it is online? Even if you don't use it as your browser?

[dcurtis]

Yes, as I said before I did all the checks and took all the steps that were mentioned before I posted. I have also tried uninstalling and re-installing malewarebytes several times.

[yardbird]

What is your Anti-Virus program please?

[dcurtis]

Trend-Micro OfficeScan which is currently uninstalled.

[yardbird]

you covered this topic? http://www.malwareby...showtopic=17605 I use Trend Micro, and it has to be manually configured..

[dcurtis]

We are using a corporate version and don't have the ability to make those kinds of changes. Also as I mentioned before I have 2 identical machines running the same software and it will work on one but not the other.

[yardbird]

If you are using a corporate version of Malwarebytes you may need to contact: corporate@malwarebytes.org If its Trend Micro thats corporate you may want to follow this:

The error 732 means that the network has timed out while trying to reach the update site.
This is often caused by a firewall blocking it. To confirm if its the firewall go into your Control Panel and temporarily disable the firewall and then try to get an update. If it works then you know it is the firewall and now you need to re-enable it and modify the rules to allow mbam.exe to be able to go out

If that does not help then it could be your Anti-Virus. Same thing, temporarily FULLY disable your AV and try to get an update. If you can then you need to add exclusions to allow MBAM to not be blocked.

If neither of the two options above work then it is a good indication you're currently infected and you should follow the advice below.

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[AdvancedSetup]

dcurtis, on Oct 12 2009, 01:26 PM, said:

We are using a corporate version and don't have the ability to make those kinds of changes. Also as I mentioned before I have 2 identical machines running the same software and it will work on one but not the other.

If these are work machines that you have no control over then there is not much we can do to help you there. You will need to obtain support from your internal IT Support group to get this corrected.