24 replies to this topic

[blackened]

hi, i cant update my mbam, when i try to update it it would suddenly not respond prompting me to use task
manager to close it.

tried fixing it following this post: Error Code 732 - Internet Explorer 8 but still would not work, tried running scans on my computer but yielded nothing.
i have xp Version 5.1.2600 Service Pack 3 Build 2600, firefox, iobit 360, xp firewall, defender, avira free.

any help is much appreciated.

[GT500]

Please make sure that your firewall is set to allow mbam.exe to access the Internet, and that Internet Explorer is not set to "Work Offline".

[AdvancedSetup]

See also this FAQ

[blackened]

AdvancedSetup, on Oct 11 2009, 02:20 AM, said:

See also this FAQ

i already read your FAQ and mbam is allowed in my firewall, i can update other security programs only mbam wont update.

[blackened]

See also this FAQ

--------------------
Ron Lewis
Malwarebytes Corporate Support

i already read your FAQ and mbam is allowed in my firewall but still i cant update mbam.



tried fixing it following this post: Error Code 732 - Internet Explorer 8 but still would not work, tried running scans on my computer but yielded nothing.
i have xp Version 5.1.2600 Service Pack 3 Build 2600, firefox, iobit 360, xp firewall, defender, avira free.

any help is much appreciated.

[yardbird]

Getting any errors, runtime error 440 ?? y/n?

[blackened]

yardbird, on Oct 12 2009, 11:12 PM, said:

Getting any errors, runtime error 440 ?? y/n?

two times actually.

[yardbird]

And if you go here: http://www.malwareby...showtopic=10138 and drop down to number 15 there may be a fix there that will work for you. Have you already tried that?

[blackened]

yardbird, on Oct 12 2009, 11:16 PM, said:

And if you go here: http://www.malwareby...showtopic=10138 and drop down to number 15 there may be a fix there that will work for you. Have you already tried that?

[yardbird]

you didn't type anything, I gather you were at post 15 also with no luck?

[AdvancedSetup]

Is Internet Explorer set to ONLINE mode?

We use the settings from IE even if you're browser is Firefox, Opera, etc.. If you don't have IE set to online and no proxies set and firewall not blocking then it should update.

Check your Event Logs, check other program logs and make sure they're not blocking MBAM.

[blackened]

sorry for that, i tried that, this pop up, i clicked ok 3x and from then mbam was successfully updated, thanks for your help, sorry for the trouble.
---------------------------
RegSvr32
---------------------------
LoadLibrary("C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll") failed - The specified module could not be found.

[AdvancedSetup]

That is the problem. You're missing REGSVR32 and you need to get a copy of it from another system running the same Service Pack level you're running.

That will take care of it.

Quote

If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the %WINDIR%\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.

Or the program is not installed. Look in that folder and verify that all the MBAM files are there.




Reconfigure Windows XP to show hidden files:
To enable the viewing of Hidden files follow these steps:

* Close all programs so that you are at your desktop.
* Double-click on the My Computer icon.
* Select the Tools menu and click Folder Options.
* After the new window appears select the View tab.
* Put a checkmark in the checkbox labeled Display the contents of system folders.
* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
* Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
* Remove the checkmark from the checkbox labeled Hide protected operating system files.
* Press the Apply button and then the OK button and exit My Computer.
* Now your computer is configured to show all hidden files.

[blackened]

i did this, but pardon me can you tell me again how to proceed next again, i cant find %WINDIR%\SYSTEM32 folder. thanks again

* Close all programs so that you are at your desktop.
* Double-click on the My Computer icon.
* Select the Tools menu and click Folder Options.
* After the new window appears select the View tab.
* Put a checkmark in the checkbox labeled Display the contents of system folders.
* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
* Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
* Remove the checkmark from the checkbox labeled Hide protected operating system files.
* Press the Apply button and then the OK button and exit My Computer.
* Now your computer is configured to show all hidden files.




[quote name='AdvancedSetup' date='Oct 12 2009, 11:41 PM' post='142149'
That is the problem. You're missing REGSVR32 and you need to get a copy of it from another system running the same Service Pack level you're running.

That will take care of it.



Or the program is not installed. Look in that folder and verify that all the MBAM files are there.




Reconfigure Windows XP to show hidden files:
To enable the viewing of Hidden files follow these steps:

* Close all programs so that you are at your desktop.
* Double-click on the My Computer icon.
* Select the Tools menu and click Folder Options.
* After the new window appears select the View tab.
* Put a checkmark in the checkbox labeled Display the contents of system folders.
* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
* Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
* Remove the checkmark from the checkbox labeled Hide protected operating system files.
* Press the Apply button and then the OK button and exit My Computer.
* Now your computer is configured to show all hidden files.
[/quote]

[yardbird]

1st. if you go to Start then Run put this in the Run box %WINDIR%\SYSTEM32 and it will take you to the C;\Windows\System32 folder

[AdvancedSetup]

Just click on START - RUN and copy/paste the following into the run line and click OK

regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"

What do you get from that ?

[blackened]

AdvancedSetup, on Oct 12 2009, 11:56 PM, said:

Just click on START - RUN and copy/paste the following into the run line and click OK

regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"

What do you get from that ?

i did that but this popped up

---------------------------
RegSvr32
---------------------------
LoadLibrary("C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll") failed - The specified module could not be found.


---------------------------
OK
---------------------------

is this a problem?

[AdvancedSetup]

Yes.

Try this. Click on START - RUN and copy/paste the following into the run line and hit OK

CMD /K DIR "C:\Program Files\Malwarebytes' Anti-Malware"

Then copy/paste back what it says.

[blackened]

[quote name='AdvancedSetup' date='Oct 13 2009, 12:19 AM' post='142164']
Yes.

Try this. Click on START - RUN and copy/paste the following into the run line and hit OK


Then copy/paste back what it says.
[/quote

said
D:\WINDOWS\system32\CMD.exe
the system cannot find the file specified

[yardbird]

I don't think you have the file? I ran all the code tests or commands that AdvancedSetup posted above. Until he gets back, I would review his post # 13 again... and see if you can grab a copy, as he instructed...