3 replies to this topic

[BigBri594]

I ran Malwarebytes last night. When it was finished it said that it had deleted most of the problems and the rest would be deleted after rebooting.

So I rebooted the machine. The Dell startup page came up. And then the message "Windows is starting up" appeared, which is what normally happens. After a couple seconds the whole
screen disappeared. I tried turning it off and on a couple times, but the same thing happened.

Any help would be greatly appreciated.

Thanks

[prairie dog]

Hi and welcome to the forum!

Please read and follow ALL the instructions below. Thanks!


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
2. If needed please post your logs in a NEW topic here:Malware Removal - HijackThis Logs
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.


* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
* Using these other tools often makes the cleanup task more difficult and time consuming.
* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
* There are often many others that require assistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review


* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can

[wesgreen1]

i have the same problem. those intructions do not tell me how to fix this

[noknojon]

Welcome wesgreen1 -

If you follow Those instructions (Underlined in Blue) will give you the next steps to follow if you wish for one of our experts to Fully assess any problems you are having with your computer - If you follow those instructions an expert will give you free, one on one assistance when there is one available -

Thank you for asking -