today i turnedo n my computer and malwarebytes loads up at start up then i get a notice critical updates needed for windows so i go okay i click it then malwarebytes blocks 3 I.p's and my Windows Update gets this " The Page failed to load"
i tried restoring i even uninstalled malwarebytes and i still get that " The page failed to load
sign
im on vista
anyone know whats going on?
#1
Posted 14 October 2009 - 09:15 AM
#2
Posted 14 October 2009 - 10:17 AM
Quote
i tried restoring i even uninstalled malwarebytes and i still get that " The page failed to load
sign
im on vista
anyone know whats going on?
sign
im on vista
anyone know whats going on?
What browser are you using to access Windows Updates?
#3
Posted 14 October 2009 - 10:30 AM
Marcus, on Oct 14 2009, 03:17 AM, said:
Do you mean you get that message without MalwareBytes being installed?
What browser are you using to access Windows Updates?
What browser are you using to access Windows Updates?
in vista it used to just show up
ive tried going on I.E but it tells me to go to my setting windows update to Update
i started getting this message when windows asked me to check my updates once i did i had malwarebytes running and it instantly blocked 2-3 Ip's and my windows update doesn't seem to load any ideas?
#4
Posted 14 October 2009 - 10:33 AM
Well there should be no reason for the MBAM IP Protection to kick in if you were being redirected to the legitimate Windows Update site. You may have some type of infection possibly. Please read and follow the directions below. As a paying customer you can also send an email to helpdesk@malwarebytes.org which may be quicker.
Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.
Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.
- Please read and follow the instructions provided here: I'm infected - What do I do now?
- If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
- When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
- Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
- Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
- Using these other tools often makes the cleanup task more difficult and time consuming.
- If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
- Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
- There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
- NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
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