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Malwarebytes broke my Windows Update?


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#1
Vcpepp

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today i turnedo n my computer and malwarebytes loads up at start up then i get a notice critical updates needed for windows so i go okay i click it then malwarebytes blocks 3 I.p's and my Windows Update gets this " The Page failed to load"

i tried restoring i even uninstalled malwarebytes and i still get that " The page failed to load
sign

im on vista

anyone know whats going on?

#2
Marcus

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Quote

i tried restoring i even uninstalled malwarebytes and i still get that " The page failed to load
sign

im on vista

anyone know whats going on?
Do you mean you get that message without MalwareBytes being installed?

What browser are you using to access Windows Updates?

#3
Vcpepp

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View PostMarcus, on Oct 14 2009, 03:17 AM, said:

Do you mean you get that message without MalwareBytes being installed?

What browser are you using to access Windows Updates?


in vista it used to just show up

ive tried going on I.E but it tells me to go to my setting windows update to Update

i started getting this message when windows asked me to check my updates once i did i had malwarebytes running and it instantly blocked 2-3 Ip's and my windows update doesn't seem to load any ideas?

#4
AdvancedSetup

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Well there should be no reason for the MBAM IP Protection to kick in if you were being redirected to the legitimate Windows Update site. You may have some type of infection possibly. Please read and follow the directions below. As a paying customer you can also send an email to helpdesk@malwarebytes.org which may be quicker.




Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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