2 replies to this topic

[kcez1]

Please can you help me out, every time I try to run my Malwarebytes it comes up with the following message : -

An error occured please report the following error code to the Malwarebytes' anti-malware support team

error code: 715 (2,0)

The system cannot find the files specified

[GT500]

Error code 715 means: Could not find the module handler.

Please uninstall Malwarebytes' Anti-Malware, restart your computer, run the utility at the following link, restart your computer again, and then reinstall Malwarebytes' Anti-Malware.
http://www.malwareby.../mbam-clean.exe

[AdvancedSetup]

Here are some step by step instructions if needed.


Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. mbam-clean.exe
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. mbam-setup.exe
Note: You will need to reactivate the program using the license you were sent (if this was a purchased version)
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.