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Unable to run any windows / office program. Black Dos screen appears


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#1
Sandeep

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I am having trouble with my computer running Windows Media Professional SP2 since yesterday.
I must have opened some spyware video file. First a rogue spyware known as Window Police Pro got loaded onto the machine. It would not let me cancel out of its screen. I tried to run Malwarebytes. As I went to the update tab on Malwarebytes screen to download the latest version (I ran Malware about a month back), a spywareguard message flashed that a registry key is being changed and unauthorized BHO object has been installed. It asked me whether I want to keep it or delete it. I clicked the delete option.
After that, my computer has kind of crashed. None of the windows programs are running. E.g When I click on MS Word, a black DOS screen appears for a second and then disappears. None of the programs are working. Even I cannot run Malwarebytes. A similar black screen appears for abt a second.
I tried running using the Windows last known good configuration but nothing happened. Even most of the options on Control Panel like Add/Remove program, Systems etc are not running saying c:\window\system32\rundll32.exe - Paremeter incorrect. Same black DOS screen opens up.
Please help urgently.

Sandeep

#2
Firefox

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Welcome to Malwarebytes! To get you fixed up, please follow these instructions:

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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Dell Precision T5400, Win7 Ultimate 32bit fully updated, Symantec Endpoint Protection,
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E5410 @ 2.33GHz, Nvidia Quadro FX570, Raid-1 Dual 500GB Sata 10000 rpm Hard Drives
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