1 reply to this topic

[jimjiber]

I have just got home after spending six hours trying to sort out my friends PC. She said she had found a virus and had used Malwarebytes to get rid of it but now she couldn't access the internet or the other 2 PCs on her home network.

I check the logs and found that MWB had deleted the following:

Trojan.FakeAlert.H
Backdoor.bot
Malware.Trace

I ran a full scan again (after updating) and Malwarebytes found Backdoor.bot again, which I let it delete.

After a reboot and rescan it appears the machine is now clean, but there is still the networking problem. I checked Device Manager and found the "Broadcom 440x 10/100 Integrated Controller" had one of those yellow exclamation marks next to it. I downloaded the latest drivers and transferred to the PC via USB memory stick and tried to install them but the installer came up with an error:

"There was a problem installing this hardware"

I have tried disabling the onboard network adaptor and installing a separate PCI NIC but again I am getting this problem when installing the drivers. I have tried repairing TCP/IP using the Winsock fix but to no avail.

I am beginning to think this may have to be a format/reinstall job.

Please someone tell me I am wrong... any help gratefully received!

[Firefox]

Reinstalling the NIC driver should have taken care of it.

There may still be some infection on it. Try following:

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.