2 replies to this topic

[wonsan]

I am using Windows XP and Windows Explorer. I got infected with this Antivirus Pro 2010. Checking on the internet about how to remove it, most sites listed Malwarebytes Anti-Malware as the best program to use. After downloading it, I've run it at least twice daily over the last week, but the Antivirus Pro is still on my computer. Actually, sometimes, it appears twice (with TWO icons) on my computer.

Running Anti-Malware, I got the error message "724 (0,9)". On the internet, it said I needed to delete my "quarantine" folder. After doing that, I keep getting error message "731 (0,6)". I'm not sure if that is why the program is not working or not.

I've spent hours and hours and hours trying to get free of this AntiVirus Pro.

Please help...

[noknojon]

Welcome wonsan -

Please post this item in "Malware Removal - HijackThis Logs" area of this forum - (in the computer help section of the forum) -
That is where these problems are fixed -
Just repost similar to this thread you have started -
An expert will attend to it as soon as possible -

Any other problems please post back -

[AdvancedSetup]

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.