3 replies to this topic

[uffbros]

After I boot my Windows 7 every day and it has been running a few hours all of a sudden you can't right click on the icon or even bring up the main program in system tray(By the clock). You can click on the icon on the desktop and it will come up and work as normal. So what I'm saying is the sys tray icon becomes useless after a few hours,it doesn't respond to any clicks. If you end task and reload and then start the background protection you get some error code. A reboot and your good to go again for a few hours and then it does same scenario again. It didn't always do this and I have not installed anything new lately either. Yes I have reinstalled this program 10 times and it still does it. Yes I even used the program that gets more stuff than the regular installer. Anyone else notice this behavior using Windows 7? Thanks.

[AdvancedSetup]

I've been running it on Windows 7 for a long time and have not seen this issue.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility (Right click Run As Admin). mbam-clean.exe
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. mbam-setup.exe
Note: You will need to reactivate the program using the license you were sent
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

[uffbros]

AdvancedSetup, on Oct 23 2009, 03:46 PM, said:

I've been running it on Windows 7 for a long time and have not seen this issue.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility (Right click Run As Admin). mbam-clean.exe
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. mbam-setup.exe
Note: You will need to reactivate the program using the license you were sent
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

If you read my post I have done this 10 times already and still does it.

[AdvancedSetup]

I did read your post and you did not explain in detail the steps done. If you like you can send an email to helpdesk@malwarebytes.org and they can assist you further with this.