2 replies to this topic

[astacy]

I was infected with a virus Friday afternoon. I am running Windows XP from a HP Pavilion laptop. I was using Symantec at the time and it was unable to remove the virus. I uninstalled that program and installed AVG. AVG continually removes the same program to quarantine, but it undoubtedly reappears. This is what I have unsuccessfully tried since:

- disabling system restore and using AVG to remove virus
- deleting files from the registry. I was locked out of the registry but used UnHook program to gain entry. I could not find the identified viral files in the HKEY_CURRENT_USER or HKEY_LOCAL_MACHINE directories. File names that were identified by AVG were

C:\WINDOWS\syssvc.exe
C:\WINDOWS\system32\iehelper.dll
C:\WINDOWS\system32\critical_warning.html
C:\WINDOWS\system32\~.exe

Scans also reported: Trojan Horse BHO.JEW, Generic_c.BJPC, Dropper.Generic.BBLF

- I also tried to edit the Win.ini and System.ini files. I could not gain entry to the files.
- MBAM, HijackThis and ComboFix will download to desktop but will not open

I would appreciate any assistance! I am bombarded with constant Antivirus System Pro alerts, failed exe programs, and new x-ated explorer windows. Thank-you

[LDTate]

Sorry about the delay in responding

If you still need help, please post back.
Also please describe how your computer behaves at the moment.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.