1 reply to this topic

[kingsp]

I have Windows XP and some bad malware. I downloaded MBAM and it removed a lot of infected files and I've been doing a scan at least once a day and monitoring my computer. Out of no where a few days ago MBAM will not run. When I try to open the program, a pop up box comes up that says, "Missing Shortcut: Windows is searching for mbam.exe. To locate the file yourself, click browse." I clicked browse and found the program and when I try to open it nothing happens. I've tried uninstalling it through Add/Remove Programs in the Control Panel. I also had to run Mbam - clean the first time I ever downloaded MBAM, and I tried running that before re-installing it and it just says that it will remove all instance of MBAM, but then I get a box that pops up and says, "SHGetValue failed with error code 0." Very frustrating...

[Firefox]

Greetings .

If you're having trouble getting Malwarebytes' and other tools to update or run please review the following tutorials and see if they are helpful:

• Windows Police Pro
  
• CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC/ovfst/kungsf/SKYNET/MSIVX
  
• Total-Security (FakeAlert)
  
• av360 (Fakealert)
  
• SystemSecurity

If you aren't able to use those instructions or there are other issues then please follow the instructions here:
I'm infected - What do I do now?

And post your logs in a new topic here:
Malware Removal - HijackThis Logs

Please be sure not to install any software or use any removal or scanning tools except those that you are
instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.
If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.