7 replies to this topic

[someperson21]

Dear MalwareBytes,

I love your product, but I'm sure having problems getting help from your support email address (which is listed on your website here: http://www.malwarebytes.org/contact.php.

I have written this email address twice about a problem: I purchased the full version of your software for my laptop, and then my laptop was stolen. I am now requesting that the old license be deactivated and that a new license key be sent to me.

Of course, I have proof that I've purchased your software...

Can someone from your support department please contact me about this problem?

For such a great product, it's really sad that I can't get an answer to a simple support request...

Thanks

[AdvancedSetup]

I'm sorry for the delay and issue you're having. Please send me a private message with your name and email address used for the purchase. If you have the Cleverbridge number that would be great. I'll then get it taken care of and send you a reply.

[TeMerc]

someperson21, on Oct 25 2009, 10:24 PM, said:

Dear MalwareBytes,

I love your product, but I'm sure having problems getting help from your support email address (which is listed on your website here: http://www.malwarebytes.org/contact.php.

I have written this email address twice about a problem: I purchased the full version of your software for my laptop, and then my laptop was stolen. I am now requesting that the old license be deactivated and that a new license key be sent to me.

Of course, I have proof that I've purchased your software...

Can someone from your support department please contact me about this problem?

For such a great product, it's really sad that I can't get an answer to a simple support request...

Thanks

There are currently no outstanding tickets in the que. Nor any in the spam traps for that matter. Please PM me your email address or name and I'll look for it in the database

[TeMerc]

Are you by chance located in Germany?

[someperson21]

TeMerc, on Oct 26 2009, 07:45 AM, said:

Are you by chance located in Germany?

Yes, I am.

BTW, my support request is apparently being handled by AdvancedSetup per private messages, so this thread can be closed.

Thank you, AdvancedSetup, for taking care of this matter so quickly.

[TeMerc]

someperson21, on Oct 25 2009, 11:49 PM, said:

Yes, I am.

BTW, my support request is apparently being handled by AdvancedSetup per private messages, so this thread can be closed.

Thank you, AdvancedSetup, for taking care of this matter so quickly.

You were sent your new key and ID two weeks ago, and I also just replied again last nite to your ticket.

Please check your spam filters and junk mail folder.

[someperson21]

TeMerc, on Oct 26 2009, 06:02 PM, said:

You were sent your new key and ID two weeks ago, and I also just replied again last nite to your ticket.

Please check your spam filters and junk mail folder.

I'm very sorry - you are 100% correct and all of the messages were marked as Spam by Gmail.

I apologize for casting aspersions on your service.

Thank you very much for sending me a replacement key and thank you very much for your responses!

[TeMerc]

Glad that got resolved.

Now closing this topic.