Jump to content

Malwarebytes

Unable to execute file - please help I am at a loss


3 replies to this topic

#1
photo_angel2004

    New Member

  • Members
  • Pip
  • 23 posts
  • Gender:Female
  • Location:USA
Hello,
I may be new to this forum but far from new to computer bases forums.
I can generally "FIX" most issues that arrise.
I have spent over 12 hours trying to get my Maywarebytes to work.

I have used it for a long time now and had an older version installed on my pc.
My son was on my pc and all of a sudden I am crashing right and left.
I know it has something to do with maleware but this is the very first time I can not use it to scan for the problem.
My first thought was that what ever had attacted my pc had corrupted my programs. So I downloaded the latest version and just beating my head into a brick wall here.

I have read many posts which really got me no where but more confussed.

I have 3 logs

when I try to run the program a pop up comes up which reads
"Setup
F:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
CreateProcess Failed; code 2
The system cannot find the file specified.


I have run many scans with other reg. cleaners, spyware, and ran a full scan with my norton net security 2009 all of which found problems and solved what they found but there is something else going on yet. This used to by my last resort fix all - which just isnt happening today.

I cant even run the scans to find the problems.
Any help would be WONDERFUL.

Attached Files



#2
Jacktivity

    True Member

  • Moderators
  • PipPipPipPip
  • 346 posts
Hello photo_angel 2004 and Welcome to Malwarebytes.org

Please read and follow ALL the instructions below. Thanks!

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Jack Lewis
Corporate Support Engineer

Posted Image

Follow us: Twitter, Become a fan: Facebook

#3
photo_angel2004

    New Member

  • Members
  • Pip
  • 23 posts
  • Gender:Female
  • Location:USA

View PostJacktivity, on Oct 26 2009, 10:21 AM, said:

Hello photo_angel 2004 and Welcome to Malwarebytes.org

Please read and follow ALL the instructions below. Thanks!

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.


WOW ok I will post the logs on the other thread but I cant copy and past them they are way too long, the only reason i posted them is from reading many other posts with the same replies which all involoved those logs.

I just need to be able to run this program and for you to post a link I read 3 times and doesnt help me at all is a bit agrivating. I get it I am a newbie here not stupid though. You didnt read a single work I took the time to type, if you had you would have had a very differnet reply.

This is the first time that I CAN NOT run Mailwarebytes AT ALL no matter what I try or how many times I uninstall and re-install it.


If there is a God in Heaven someone out there can give me an answer or point me in a direction I have not already been and read.

Thank you so much,

:)

#4
photo_angel2004

    New Member

  • Members
  • Pip
  • 23 posts
  • Gender:Female
  • Location:USA
please delete the whole thing I posted it:


where you told me to:

2.If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

Follow Us