2 replies to this topic

[Norton]

Hi

Had the above error code this morning when trying to run malwarebytes. Read a few of the other posts here and ran below as suggested by AdvancedSetup on Flapjacks post.

http://www.malwareby.../mbam-rules.exe

Seems to have respolved the problem as I can now run Malwarebytes - question is do I need to do anything else to make sure it doesn't crash again.

I'm running AVG. Search & Destroy with tea timer enabled, spyware guard and spyware blaster

Many thanks

[exile360]

Greetings and welcome Norton

I'd recommend that you exclude the following files from your antivirus to avoid any potential conflicts:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

If you're using an operating system other than XP (ie Vista or 7) please let me know as the paths to the files are different. Also let me know if you are running a 64 bit version of one of those operating systems.

[GT500]

Error code 703 means: Error parsing the database.

Please download the utility from the following link, and it should reinstall the database so that you can update it through Malwarebytes' Anti-Malware:
http://www.malwareby.../mbam-rules.exe

It may also be necessary to reinstall Malwarebytes' Anti-Malware. To do so, please uninstall Malwarebytes' Anti-Malware normally, restart your computer, run the utility at the following link, restart your computer again, and then reinstall Malwarebytes' Anti-Malware.
http://www.malwareby.../mbam-clean.exe

Please download a fresh copy from the following link for the reinstall if needed:
http://www.malwareby.../mbam-setup.exe