21 replies to this topic

[sapna_chavda]

Hello friends,

Please can someone help me?

I have a problem with one of my USB ports which is not working. I am operating Windows XP on a HP laptop.

I've tried different peripherals but does not make a difference - it's seems it does not register the peripheral or power it.
I've looked at 'Device Manager' and there is no 'exclaimation/question marks' next to the USB part.

I look forward to help....

THANKS SO MUCH!!

[exile360]

Greetings

Use the Device Manager and right click on your Host Controller entries one by one and select Uninstall and don't reboot until you've done that to the last one (there's usually 2-4 of these). Once you reboot open Device Manager again and right click on the name of your PC listed at the top and select Scan for Hardware Changes. It should now try to install the drivers again. If that doesn't work, let me know and also post back with the chipset manufacturer of your motherboard (ie Intel, ATI, NVIDIA etc).

[calintexas]

It's also possible that the port is bad mechanically (not connected to motherboard properly, bent or broken connectors).

[sapna_chavda]

Hello Exile,

No I'm afraid that didn't work.

I'm not sure what chipset manufacturer means, but will guess you mean thie following:

Intel® 8280 1DB/DBM

??

Thanks Exile.

[exile360]

Yep, that's what I needed to know . It's Intel.

Please do the following now:

• Download the Intel Chipset Software Installation Utility from here and save it to your desktop
  
• Then copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  infinst911_autol -OVERALL -OVERIDE

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file Install.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it.
  
• It will take a while to install the drivers so please be patient
  
• Once it's complete, reboot your computer and test the port again

[sapna_chavda]

Did the above - port still not picking anything up.

What next? - Post #3 likely?

Cheers Exile

[exile360]

Almost, but try downloading this first. Extract the reg file and double click it to run it then click Yes when prompted. Reboot after that's done.

 USB_Port_Fix.zip   679bytes   23 downloads

[exile360]

Are you still with us? If so, I've got a couple of other options to try if the reg fix doesn't work:

Here's another possible fix, but be warned, if you use a USB mouse and/or keyboard this could be a problem so you should use a PS2 (the round purple and green connectors) mouse and keyboard if you have them:

Remove and reinstall all USB controllers:

• Open the Device Manager
  
• Expand Universal Serial Bus
  
• Right click all devices listed there and select Uninstall
  
• Reboot, then reinstall the Intel chipset drivers I had you download earlier

Instructions taken from here.

Another possible fix would be running this Microsoft Fix it and rebooting to see if that solves it.

Here's a list of MS Knowledgebase articles regarding similar problems:

• USB devices may stop functioning correctly when multiple devices connected to the same USB hub go into selective suspend
  
• USB port may stop working after you remove or insert a USB device
  
• Why doesn't my computer detect my new USB device when I'm running Windows XP or Windows Server 2003?
  
• A USB 2.0 hub may stop working when you disconnect a USB 2.0 printer from your Windows XP-based computer
  
• Description of how to enable the S3 system power state for standby when USB devices are armed for wake

[sapna_chavda]

Hi Exile,

Yes I'm still with you...!

Went to sleep, and off to work now.

Will try all of the above tonight and let you know how i get on.

Thank you.

[exile360]

Ok, no problem .

If none of that fixes it, then it will be time to start troubleshooting hardware problems, but on a laptop they're so difficult to take apart and put back together that you'd likely have to take it to a tech shop to have it done.

Post back with how it went and also please provide me your exact model number located on the bottom of your HP on a sticker, it will be something similar to dvXXXXus.

Thanks

[sapna_chavda]

Evening Exile,

Ok so I tried all the above and still no luck!

The HP is model dv1145ea

Thanks!

[AdvancedSetup]

You can give this a try.

Please download the following program to your desktop. Close all other open applications and then run the program.
It will restore file permissions to the system and automatically restart the computer when done.
restoredefaultperms.exe

[sapna_chavda]

(Not directed at you!!!)

That didn't work. Still not picking up any peripheral I try.

Just going back a bit - just want to make sure that you know one of two USB ports works.

Thanks!

[AdvancedSetup]

Have you gone into the BIOS and verified that all the USB ports are enabled? Many system can turn on/off different ports in the BIOS.

[sapna_chavda]

No (at least I don't think I have!)

Can you advise how I do that please?

[AdvancedSetup]

While the computer is booting you can probably press F10 to get into the BIOS - though being a laptop it probably does not support turning on or off different USB ports. It could be that this port is just plain broken and have nothing to do with software.

You might try downloading this tool and see if it can provide any feedback on the issue.

Nirsoft USBDeview v1.45

[Jacktivity]

AdvancedSetup is most likely right, there's a possibility it could just be plain broken.

Here's the information directly from HP

Entering the BIOS Setup utilityTo open the BIOS Setup screen:

• Turn off the computer and wait five seconds.
  
• Turn on the computer.
  
• When the first screen displays, immediately press the F10 key if your computer was built in 2006 or later (came with Vista). Press the F1 key if your computer was built before 2006 (XP or earlier). Press the key once every second until a BIOS Setup utility screen opens.
  NOTE: On some Compaq Presario computers (before 2002), press the F10 key at the logo screen.
  
• Use the keyboard to move through the menus.

[sapna_chavda]

Thanks Jacktivity - But once I've got the BIOS screen up , I don't actually know what to do! I've tried to have a play around but can't find anything that relates to the USB Port.

Advanced Setup - I'm going to try the download of the last link you posted and let you know how I get on.

Thanks

[Jacktivity]

Here is some limited help about the BIOS menus at HP
Another one with pictures. It's for a desktop but probably similar.

Here are some articles at HP for
USB Device Troubleshooting
USB Device Troubleshooting in Microsoft Windows 98, ME, and XP
USB Devices Quit Working Unexpectedly in Microsoft Windows XP

[exile360]

A BIOS update is available from HP on the product's download page here, although an unlikely fix, it may solve the issue. If you've tried all the steps we've posted without success then it's likely a hardware problem and you'd need to either contact HP if it's still under warranty or take it to a repair shop, who would need to likely order a new motherboard from HP which can unfortunately be quite costly .