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cannot start in normal mode..


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#1
bakura_revenge

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i't been more than a year since i write something on this forums

i suddenly cannot start my computer in normal mode.
i can only start with safe mode, no matter what i do or what i change..
what's bad is system restore is turned off, and i can't turn it on since i cannot log with normal mode

let me tell you this first, i am novice in this matter... so if someone have any suggestions, please let me know in details.

next i'll put hijackthis log, if necessery.

#2
prairie dog

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Hello bakura_revenge, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.
Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org
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