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[GT500]

Users who are experiencing this issue are recommended to contact AVG's support and report the issue to them. We do have a user-submitted fix detailed below, but we have not verified that it works yet. These instructions assume that you have Malwarebytes' Anti-Malware installed in the default location on your C: drive. If this is not the case, then please adjust the paths. Note that on 64-bit systems the software is in the "Program Files (x86)" folder, instead of just "Program Files".



Windows XP and 2000:

• If you have removed Malwarebytes' Anti-Malware, then please reinstall it. Do not allow your computer to restart afterwards.
  
  
  
• Open AVG.
  
  
  
• Go to 'Tools'.
  
  
  
• Go to "Advanced Settings".
  
  
  
• Click to expand the "Resident Shield" tab.
  
  
  
• Go to the Excluded Files list.
  
  
  
• Add the following files to the list of excluded files:
  
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
    
  • C:\WINDOWS\system32\drivers\mbam.sys
    
  • C:\WINDOWS\system32\drivers\mbamswissarmy.sys
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
  
• Uninstall Malwarebytes Anti-Malware via the Add/Remove Programs utility in the control panel, or via the Malwarebytes' Anti-Malware folder in the Start Menu.
  
  
  
• Reinstall Malwarebytes Anti-Malware, and restart your computer.

Windows Vista and newer:

• If you have removed Malwarebytes' Anti-Malware, then please reinstall it. Do not allow your computer to restart afterwards.
  
  
  
• Open AVG.
  
  
  
• Go to 'Tools'.
  
  
  
• Go to "Advanced Settings".
  
  
  
• Click to expand the "Resident Shield" tab.
  
  
  
• Go to the Excluded Files list.
  
  
  
• Add the following files to the list of excluded files:
  
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
    
  • C:\WINDOWS\system32\drivers\mbam.sys
    
  • C:\WINDOWS\system32\drivers\mbamswissarmy.sys
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
    
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
  
• Uninstall Malwarebytes Anti-Malware via the Add/Remove Programs utility in the control panel, or via the Malwarebytes' Anti-Malware folder in the Start Menu.
  
  
  
• Reinstall Malwarebytes Anti-Malware, and restart your computer.