1 reply to this topic

[petertmchugh]

Hi -- my computer had MalwareBytes Anti-Malware installed on it for about a year and now it appears that my computer has a virus that stopped MalwareBytes from running and now I can't reinstall it. I've tried doing some research on this forum and via Google to try to solve the problem and haven't had any success. I've tried installing it from a clean computer, wiping out some files that appear to be malicious and MalwareBytes still does not run and I'm still seeing popup ads. If anyone can help, it would be greatly appreciated.

Thanks

[prairie dog]

Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.
Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org