1 reply to this topic

[alvvil]

So I'm a pretty new user of Malwarebytes. I downloaded it last week and everything was fine and working properly.
This week though I tried to do a Full Scan but it won't complete and I don't know what to do! I did a quick scan and it worked.
I tried multiple times and it so far Full Scan can't seem to work. This was the problem that apparently happened:

Problem signature:
Problem Event Name: APPCRASH
Application Name: mbam.exe
Application Version: 1.41.0.0
Application Timestamp: 4aa955f6
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 000678fe
OS Version: 6.0.6002.2.2.0.256.4
Locale ID: 1033
Additional Information 1: 3079
Additional Information 2: 52db174e30e1bab680bba9968d7f5be9
Additional Information 3: 1b1c
Additional Information 4: 33aa14945a9c6af7fa3fa772051c5418

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Is there anyone who can help?

[exile360]

Greetings

Please exclude the following files from your antivirus:

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Hopefully that will help to solve the problem for you. Please let me know how it goes.

Thanks