2 replies to this topic

[Jnilsen]

I'm using the free version of your software, but recently I get this error message during both quick and full system scans which doesn't allow the scans to finish.

[prairie dog]

Hi and welcome to the forum!

try this and see if it helps. Please post back with the results. Thanks

# Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
# Restart your computer (very important).
# Download and run this utility. mbam-clean.exe
# It will ask to restart your computer (please allow it to).
# After the computer restarts, Temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent if you are using the paid version

[AdvancedSetup]

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums. So if you think you're infected and that is what is stopping the program then please follow the directions below.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org