6 replies to this topic

[Dallas Winston]

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I receive the first error code when trying to load malwarebytes, and then the second after I press "OK" on the first error message. I'm running XP with I8, I believe.

Also, I'm a moron. That's important to note. I've been having some issues with my computer, and MB, Spybot, or CA Anti-virus was picking anything up, so I deleted some suspect program and application files.

Any help is greatly appreciated.

[Dallas Winston]

EDIT: ... MB, Spybot, or CA Anti-virus was NOT picking anything up, so I deleted some suspect program and application files.

[prairie dog]

Hello Dallas Winston, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.
Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Dallas Winston]

prairie dog, on Nov 17 2009, 05:01 PM, said:

Hello Dallas Winston, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.
Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Hi prairie dog,

Thanks for the quick response. I guess I wasn't under the assumption that I had malware to remove, but rather that I accidentally moved something to the recycle bin that caused a start-up error with MB.

Either way, I'm guessing you know something I don't, so I posted these error codes along with the HJT log in the malware forum. I'll assume this is the proper step unless you indicate otherwise.

Thanks again for the prompt service.

[prairie dog]

you might try this while you wait for a response in the HJT log forum to see if it helps.

# Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
# Restart your computer (very important).
# Download and run this utility. mbam-clean.exe
# It will ask to restart your computer (please allow it to).
# After the computer restarts, Temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent if you are using the paid version

[Dallas Winston]

prairie dog, on Nov 17 2009, 05:24 PM, said:

you might try this while you wait for a response in the HJT log forum to see if it helps.

# Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
# Restart your computer (very important).
# Download and run this utility. mbam-clean.exe
# It will ask to restart your computer (please allow it to).
# After the computer restarts, Temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent if you are using the paid version

Excellent sir, good form.

Thank you for making my first visit to the MB forum a pleasurable one.

[prairie dog]

Glad I could help . Let me know if the above fix helped.