24 replies to this topic

[Alex N.]

I keep trying to download the new Internet Explorer and it won't download because it says "Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer."Does anyone know what to do?

[Alex N.]

I've also tried to reinstall Service Pack 3 but it won't help me. I don't know what to do? Anyone have any suggestions or advice?

[AdvancedSetup]

Hello Alex,

There are many things that could cause this and in some cases the user has simply given up do to the time involved in tracking down the cause and cure.

Please hang in there and I'm sure Exile360 or another helper will be with you and work with you on this. Have you already had someone assist you with scanning, detecting, and removal of Malware? If not then that might be the first place to start.

Regardless, HJT or here it can take a few days to get to a fix so you need to be patient.

Thanks.

[exile360]

Greetings Alex

Please click Start and select Run and then copy and paste the following into the Run box and press Enter or click on OK:

ren %systemroot%\system32\catroot2\Edb.log *.tst

Once that's done, try installing Internet Explorer again. If it doesn't work now, then please do the following:

• Click on Start and click Run
  
• In the run box type services.msc and press Enter
  
• Once the Services window opens, scroll down the list until you find the Cryptographic Service and verify that it is Running and that it is set to Automatic
  
• If it is not then double click on it and click the drop down menu next to Startup Type and select Automatic then click the Start button to start the service
  
• Click the Apply button and click on Ok
  
• Close the Services control panel

Once that is complete try installing Internet Explorer once more and if that doesn't work or wasn't the problem then proceed to the next step.

Create a batch file:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  sc config cryptsvc start= auto
  net stop cryptsvc
  ren %systemroot%\System32\Catroot2 oldcatroot2
  net start cryptsvc
  del /f /q "%windir%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\tmp*.cat"
  regsvr32 /u softpub.dll
  regsvr32 /u wintrust.dll
  regsvr32 /u initpki.dll
  regsvr32 /u dssenh.dll
  regsvr32 /u rsaenh.dll
  regsvr32 /u gpkcsp.dll
  regsvr32 /u sccbase.dll
  regsvr32 /u slbcsp.dll
  regsvr32 /u mssip32.dll
  regsvr32 /u cryptdlg.dll
  attrib -s -h %windir%
  attrib -s -h %windir%\system32 
  attrib -s -h %windir%\system32\catroot2
  shutdown /r t 10
  del /f /q %0

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file fix1.bat (the .bat extension is very important)
  
• Save the file to your desktop but do NOT run it yet, you'll need to create a second batch file to go with it first.

Create a second batch file:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  regsvr32 softpub.dll
  regsvr32 wintrust.dll
  regsvr32 initpki.dll
  regsvr32 dssenh.dll
  regsvr32 rsaenh.dll
  regsvr32 gpkcsp.dll
  regsvr32 sccbase.dll
  regsvr32 slbcsp.dll
  regsvr32 mssip32.dll
  regsvr32 cryptdlg.dll
  del /f /q %0

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file fix2.bat (the .bat extension is very important)
  
• Save the file to your desktop but don't run it yet.

Once you've created both batch files, double click on fix1.bat to run it Note: Once fix1.bat completes it will wait for 10 seconds and then automatically restart your computer so be sure to save anything you are working on before you run it.

After your PC has restarted, log back into Windows and double click on fix2.bat to run it.

Please let me know how it goes.

Thanks

[Alex N.]

Thanks for the advice, and yeah I have been looking around just searching on Google on the subject and I came across Microsoft they had some solutions to resolve the issue , but none seemed to work.

[Alex N.]

Hi Exile 360,

I have begun and tried to complete the first step, but the computer says that it can't find ren

[Alex N.]

I did all the steps, and I continue to get the same error

[exile360]

Alright, please try it this way then and let me know if it works:

%COMSPEC% /C ren %systemroot%\system32\catroot2\Edb.log *.tst

Thanks

[Alex N.]

Same result

[exile360]

Please download the Windows Update Reset Tool from here and save it to your desktop.

• Double click the MicrosoftFixit50202 to begin
  
• Follow the onscreen instructions and run it in Agressive Mode
  
• Reboot your computer if asked to do so
  
• Let me know in your next reply if the issue is corrected

If that does not fix the problem then please take a look here and try all of the steps provided that apply to your version of Windows.

[Alex N.]

During the Microsoft Fix it Service "CryptSVC" failed to start. Verify you have sufficient privileges to start system services.

[exile360]

I thought you said you tried all of the previous steps. Did you not verify that the Cryptographic Service was running as detailed here? If it wasn't running then I need to know that before we proceed as that would mean this issue is related to a very different problem.

[Alex N.]

No the whole time Cryptographic Service was never running sorry if I didn't make it clear. It stops everything I try to install because Cryptographic Service is not running. Thanks for helping

[Alex N.]

When I look under the Cryptographic Service description this is what it shows "@%SystemRoot%\system32\cryptsvc.dll,-1002". Is that maybe the problem

[exile360]

Hello again

Sorry it took me so long to get back to you. I need you to create another batch file to provide me with some additional info before we go further with the fix. Please make sure that Word Wrap is not checked in notepad:

• Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  reg query HKLM\SYSTEM\CurrentControlSet\Services\CryptSvc /s>"%userprofile%\desktop\CryptoInfo.txt"
  echo+>>"%userprofile%\desktop\CryptoInfo.txt"
  echo=======================================================================>>"%userprofile%\desktop\CryptoInfo.txt"
  echo+>>"%userprofile%\desktop\CryptoInfo.txt"
  reg query HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CRYPTSVC /s>>"%userprofile%\desktop\CryptoInfo.txt"
  reg query HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\System\cryptsvc /s>>"%userprofile%\desktop\CryptoInfo.txt"
  echo+>>"%userprofile%\desktop\CryptoInfo.txt"
  echo============================================================================>>"%userprofile%\desktop\CryptoInfo.txt"
  echo+>>"%userprofile%\desktop\CryptoInfo.txt"
  sc queryex state= all type= service>>"%userprofile%\desktop\CryptoInfo.txt"
  echo EOF>>"%userprofile%\desktop\CryptoInfo.txt"
  del /f /q %0

  Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file CryptoCheck.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it.
  
• Once it finishes you will find a file called CryptoInfo.txt on your desktop, right click on it and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Please attach the CryptoInfo.zip file you just created to your next reply

[Alex N.]

Did it

Attached Files

•  CryptoInfo.zip   4.2K   156 downloads

[exile360]

Hello

Thanks for posting the info. It looks like some of the registry data on a few of your services is corrupted. This should be easily corrected. Please download and extract the following reg file and double click it to run it then answer Yes and Ok to the prompts. Reboot once that's done and see if things are working correctly and that the Cryptographic Service is running.  FixServices_v3.zip   2.03K   27 downloads

Please let me know if it has any errors and let me know if it worked.

Thanks

[Alex N.]

When I tried to open the file it says "Error accessing the registry"

Thanks for the help I really appreciate it

[exile360]

Quote

Thanks for the help I really appreciate it

You're very welcome

Please download the Microsoft security settings reset tool from here and save it to your desktop

• Double click on it to install it and follow the onscreen instructions to let it reset permissions
  
• Reboot if asked to do so once it completes
  
• Once that's done, double click on the FixServices v3.reg file to try it again

If that does not work then Please do the following:

• Please download SubInACL from here and install it.
  
• Then please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subdirectories %SystemDrive% /grant=administrators=f
  
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subkeyreg HKEY_CURRENT_USER /grant=system=f
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
  "C:\Program Files\Windows Resource Kits\Tools\subinacl.exe" /subdirectories %SystemDrive% /grant=system=f
  del /f /q %0

  Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file reset.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it
  
• Again, try double clicking on the FixServices v3.reg file to see if it will now work correctly

If you're now able to get the reg file to run without errors then reboot your PC and let me know if the Cryptographic Service is now running.

[exile360]

One of my allies just informed me that I am a moron . Both of the files I had you download to attempt to reset permissions are .msi files, which will not run properly since the Cryptographic Service isn't running.

So once you return please do the following (this one does not use an MSI file ):

Please download ResetDefaultPerms by AdvancedSetup from here and save it to your desktop

• Close any open programs and save anything you were working on
  
• Double click on restoredefaultperms.exe to run it
  
• Once it completes it will restart your computer
  
• After the restart try double clicking on the reg fix again to see if it now works as it should then reboot once more and check the status of the Cryptographic Service