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when i try to open malwarebytes windows is telling me it cannot find it. i have removed and reoaded it and it worked briefly and did the same thing again. it will run the scan while the disc is in. this all did happen after computer was infected and cleaned by malewarebytes in safe mode.
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#2
Posted 18 November 2009 - 05:06 PM
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Hello sillyrabbit, and welcome to Malwarebytes.org
It sounds like you are still infected. For future reference, MBAM should only be run in safe mode if absolutely necessary. It works best in normal mode with all drivers and services loaded. You can try this to see if it helps. Otherwise, please see below.
We don't work on malware removal in the general forums.
Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.
Alternatively, as a paying customer, you can contact the helpdesk at support@malwarebytes.org.
It sounds like you are still infected. For future reference, MBAM should only be run in safe mode if absolutely necessary. It works best in normal mode with all drivers and services loaded. You can try this to see if it helps. Otherwise, please see below.
We don't work on malware removal in the general forums.
Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.
Alternatively, as a paying customer, you can contact the helpdesk at support@malwarebytes.org.
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