Sorry almost forgot to add... I ran this test on a Vista Ultimate edition pc.
Hi, I came across this page and wanted to give back something, so I decided to try my hand at beta testing.
I put viewpoint on my VM and kept a log of the removal.
I'm sorry if it a very long log and it is full of info you don't need I just wanted to do it right (hopefully I have)
Anyway here's the log. I had trouble with first installation but I think it may have been something I done. I did try to run as admin and a couple of other things though.
LOG:
After Viewpoint Install the HJT entry:
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
ViewpointKiller.zip ( 16.85K ) (downloaded from last link on this page)
Error Message:
"The application failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."
I did get it to run further down the page though
Decided to run(googled):
http://support.microsoft.com/default.aspx?...kb;en-us;290301 (windows installer cleanup)
Didn't work
Decided to run (googled):
http://www.microsoft.com/downloads/details...ng=en(Microsoft Visual C++ 2005 Redistributable Package (x86))
Didn't work
Event viewer log in regards to "side-by-side" error message:
Activation context generation failed for "C:\Users\MYPC\Desktop\ViewpointKiller\ViewpointKiller.exe".Error in manifest or policy file "C:\Users\MYPC\Desktop\ViewpointKiller\ViewpointKiller.exe" on line 24. Invalid Xml syntax.
Run in Compatibillity mode for xp sp2
Didn't work
Redownloaded from first link rather then last link on this page (then it worked-yay!).
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ViewpointKiller Version 1.30 (beta)
The removal process was started on Mon Mar 17 10:54:00 2008
Preparing to remove Viewpoint Media Player...
Warning accepted, beginning removal process....
ViewpointKiller determined that "aim.exe" was not running.
ViewpointKiller determined that "aim6.exe" was not running.
ViewpointKiller determined that "aolsoftware.exe" was not running.
ViewpointKiller determined that "aol.exe" was not running.
ViewpointKiller determined that "MtsAxInstaller.exe" was not running.
Preparing to close the Viewpoint Manager Service if it is running...
ViewpointKiller was able to close "Viewpoint Manager Service" successfully.
Searching for all known Viewpoint Media Player registry values and keys...
Found and removed: SOFTWARE\Viewpoint
Found and removed: SOFTWARE\MetaStream
Found and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Found and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Found and removed: SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Found and removed: Software\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Found and removed: CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Found and removed: CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Found and removed: AxMetaStream.MetaStreamCtl
Found and removed: AxMetaStream.MetaStreamCtl.1
Found and removed: AxMetaStream.MetaStreamCtlSecondary
Found and removed: AxMetaStream.MetaStreamCtlSecondary.1
Found and removed: SYSTEM\CurrentControlSet\Services\Viewpoint Manager Service
Finished searching for and removing all known Viewpoint Media Player registry values and keys.
Searching for all known Viewpoint Media Player files and folders...
Found and removed: C:\Program Files\Viewpoint\Viewpoint Media Player
Could not delete: C:\ProgramData\Application Data\Viewpoint
There was an error removing C:\ProgramData.WINDOWS\Application Data\Viewpoint. The error returned was 124.
Found and removed: C:\Program Files\Viewpoint\Common
There was an error removing C:\Program Files\Mozilla Firefox\plugins\npViewpoint.xpt. The error returned was 124.
There was an error removing C:\Program Files\Mozilla Firefox\plugins\npViewpoint.dll. The error returned was 124.
Found and removed: C:\Program Files\Viewpoint
Finished searching for and removing all known Viewpoint Media Player files and folders.
Finished reporting.
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ViewpointKiller Version 1.30 (beta)
The removal process was started on Mon Mar 17 10:54:07 2008
Preparing to remove Viewpoint Manager...
ViewpointKiller determined that "viewmgr.exe" was not running.
Searching for all known Viewpoint Manager registry values and keys...
Finished searching for and removing all known Viewpoint Manager registry values and keys.
Searching for all known Viewpoint Manager files and folders...
There was an error removing C:\Program Files\Viewpoint\Viewpoint Manager. The error returned was 124.
Could not delete: C:\ProgramData\Application Data\Viewpoint
Finished searching for and removing all known Viewpoint Manager files and folders.
Finished reporting.
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ViewpointKiller Version 1.30 (beta)
The removal process was started on Mon Mar 17 10:54:09 2008
Preparing to remove Viewpoint Toolbar...
ViewpointKiller determined that "FotomatDeviceConnect.exe" was not running.
ViewpointKiller was able to close "iexplore.exe" successfully.
Searming for all known Viewpoint Toolbar registry values and keys...
Finished searching for and removing all known Viewpoint Toolbar registry values and keys.
Searching for all known Viewpoint Toolbar files and folders...
There was an error removing C:\Program Files\Viewpoint\Viewpoint Toolbar V35. The error returned was 124.
Could not delete: C:\Users\MYPC\Local Settings\Application Data\Viewpoint
Could not delete: C:\ProgramData\Desktop\Fotomat.lnk
There was an error removing C:\Program Files\Viewpoint\Viewpoint Toolbar. The error returned was 124.
Could not delete: C:\ProgramData\Application Data\Viewpoint
There was an error removing C:\Program Files\Common Files\Viewpoint\Toolbar Runtime. The error returned was 124.
Finished searching for and removing all known Viewpoint Toolbar files and folders.
Finished reporting.
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Ran Hijackthis again and it showed no instances of viewpoint!
Registry search showed these keys:
HKEY_CLASSES_ROOT\CLSID\{D5407412-467F-45cd-8594-37DA29512BF6}
(default) REG_SZ Viewpoint Manager
InfoTip REG_SZ Viewpoint Manager Updating Options
System.ApplicationName REG_SZ ViewMgr
System.ControlPanel.Category REG_SZ 8
System.Software.TasksFileURL REG_SZ C:\Program Files\Viewpoint\Common\Cptask.xml
HKEY_CLASSES_ROOT\CLSID\{D5407412-467F-45cd-8594-37DA29512BF6}\Shell\Open\Command
(Default) REG_SZ C:\Program Files\Viewpoint\Common\Viewcpexe.exe
Computer\HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Shell\MuiCache
C:\Program Files\Janusware\Viewpoint\ViewpointDemo.exe ? forgot to copy ? forgot to copy
Computer\HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache
C:\Program Files\Janusware\Viewpoint\ViewpointDemo.exe REG_SZ Demo Version
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D5407412-467F-45cd-8594-37DA29512BF6}
(default) REG_SZ Viewpoint Manager
InfoTip REG_SZ Viewpoint Manager Updating Options
System.ApplicationName REG_SZ ViewMgr
System.ControlPanel.Category REG_SZ 8
System.Software.TasksFileURL REG_SZ C:\Program Files\Viewpoint\Common\Cptask.xml
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D5407412-467F-45cd-8594-37DA29512BF6}
(Default) REG_SZ C:\Program Files\Viewpoint\Common\ViewMgr.exe
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D5407412-467F-45cd-8594-37DA29512BF6}\Shell\Open\Command
(default) REG_SZ C:\Program Files\Viewpoint\Common\ViewCPexe.exe
Computer\HKEY_USERS\HKEY_USERS\S-1-5-21-1175651873-3003144835-210189901-1000
(Default) REG_SZ (value not set)
Computer\HKEY_USERS\HKEY_USERS\S-1-5-21-1175651873-3003144835-210189901-1000\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell|MuiCache
C:\Program Files\Janusware\Viewpoint\ViewpointDemo.exe REG_SZ Demo Version
There were two more keys but they looked like duplicates of the ones just above. Thats all of it I think. Sorry I forgot to take all the details from one of the registry entries.