5 replies to this topic

[Dr T]

Installed Malwarebytes in Safe-mode (Vista SP2) OK
(This is a very important feature of the program that sets it aside from other antispyware programs)
However, upon booting to normal mode the program failed to run
Error messages

Box 1 title vbAccelerator SGrid II Cont....
Main message Run-time error '0'

After clicking OK

Box 2 title Malwarebytes' Ant-Malware
Main message Run-time error '440'
Automation error

Hope this helps
May be worth seeing if others observe this as well.

Will try installing again when have time - testing on work machine!

[exile360]

That generally means that one or more of MBAM's files isn't registered properly or it's missing one of its runtime dependencies:

For 32 Bit Versions of Windows:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\mbamext.dll"
  regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file MBAM Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it on XP. For Vista please right click on it and choose Run As Administrator
  
• Click OK to each of the 3 dialog boxes that should show a success message for each file registered
  
• If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the %WINDIR%\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.

For 64 Bit Versions of Windows:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\mbamext.dll"
  regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file MBAM Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it on XP. For Vista please right click on it and choose Run As Administrator
  
• Click OK to each of the 3 dialog boxes that should show a success message for each file registered
  
• If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the %WINDIR%\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.

If that doesn't fix it then please download and install the Service Pack 6 for Visual Basic 6.0 from here to see if it helps.

[Dr T]

Error message
Box title RegSvr32
Main text
The module "C\Program Files\Malwarebytes' Anti-Malare\mbamext.dll" failed to load

Make sure the binary is stored at the specific path or debug it to check for problems with the binary or dependant .DLL files

The specified module could not be found



For your information the beta version installed OK on our machine in normal mode.
We then uninstalled and rebooted.
We then installed successfully in safemode but when trying to run in normal mode then this problem occurred.

We could probably fix it by removing the installation, rebooting and reinstalling but we have left it like this in case there is a problem that the developers need to investigate.

I am also appealing to the other beta testers - have you observed this when installing in safemode or is it just us?

[exile360]

Please try the following:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

When performing the reinstallation steps (note, I've included a link to the beta instead of the normal version of MBAM), try installing in Safe Mode instead of normal mode. It's possible that if done on a machine that doesn't have MBAM on it or any remaining traces of it, that this issue won't occur when installed in Safe Mode. I suspect it was leftovers of the previous install that caused the error.

Please let me know if it worked this time or not.

Thanks

[Dr T]

Followed the above instructions and am pleased to report that the MBAM installed OK in Safemode and is running fine in normal mode.

Thanks for your assistance. Hope we did not waste your time.

[exile360]

Thanks for testing that, I'm glad to hear that it worked .

It's not a waste of time at all, as it's valuable info to have in case the situation arises for other users in the future.