9 replies to this topic

[Kevlar]

I just installed the beta 1.45 of Malwarebytes, and when I hit finish to update and start malwarebytes, I get the following error message (twice in a row):

MBAM_ERROR_LOAD_DATABASE (0,0)

I have closed the prompts out and tried to start malwarebytes again, and it still gave the same error.

[exile360]

Greetings Kevlar and welcome

Please do the following to see if it resolves your issue:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Please post back with the results.

Thanks

[Kevlar]

Well, at first I thought it was going to work, because it showed the update screen and downloaded a 4.26MB file(not sure if that was the exact number), but after it downloaded the file, it brought up the same exact error(twice for the first start, once per subsequent start).

I followed your guidelines to the "T". Not sure what's up with that...

[RubbeR DuckY]

Can you please verify the following files exist:

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\local.dat
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\config.dat

Also, please note the sizes of the files.

[Kevlar]

RubbeR DuckY, on Mar 26 2010, 04:53 PM, said:

Can you please verify the following files exist:

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\local.dat
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\config.dat

Also, please note the sizes of the files.

I have them all, here are the file sizes...

rules.ref (4,464,370 bytes)
local.dat (86 bytes)
config.dat (523 bytes)

All of the files, except for config.dat were made today. Config.dat was made 3/12/2010...probably from an older installation

[RubbeR DuckY]

This means that either decryption or decompression failed.

Are you running as administrator? Can you please locate zlib.dll in the Program Files folder for Malwarebytes' Anti-Malware and get the file size as well?

[Kevlar]

RubbeR DuckY, on Mar 27 2010, 06:23 PM, said:

This means that either decryption or decompression failed.

Are you running as administrator? Can you please locate zlib.dll in the Program Files folder for Malwarebytes' Anti-Malware and get the file size as well?

I am the main account that Windows 7 sets up on the computer. It was a complete reinstall from vista to 7 pro. I haven't had troubles with any other program that would make me believe that I'm not running as an administrator.

zlib.dll (79,696 bytes)

[RubbeR DuckY]

Can you click Start, click Run, type in the following.

mbam.exe /debugsave

Copy the contents of the C:\mbam-info.txt file here (you can censor your username if you desire).

Thanks!

[Kevlar]

here ya go

Malwarebytes' Anti-Malware 1.45
DB: 

IE: Internet Explorer 8.0.7600.16385
OS: Windows 6.1.7600
EX: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam
DB: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

U: Kevin

W: C:\Windows

S: C:\Windows\system32

RD: C:

PF: C:\Program Files
PF: C:\Program Files (x86)

CF: C:\Program Files (x86)\Common Files
CF: C:\Program Files\Common Files

DAS: C:\Users

D: C:\Users\Default\Desktop
D: C:\Users\Kevin\Desktop
D: C:\Users\Public\Desktop
D: C:\Windows\ServiceProfiles\LocalService\Desktop
D: C:\Windows\ServiceProfiles\NetworkService\Desktop

SM: C:\ProgramData\Microsoft\Windows\Start Menu
SM: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu
SM: C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Start Menu
SM: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu
SM: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu

UR: C:\Users\Default
UR: C:\Users\Kevin
UR: C:\Users\Public
UR: C:\Windows\ServiceProfiles\LocalService
UR: C:\Windows\ServiceProfiles\NetworkService
UR: C:\Windows\system32\config\systemprofile

F: C:\Users\Default\Favorites
F: C:\Users\Kevin\Favorites
F: C:\Users\Public\Favorites
F: C:\Windows\ServiceProfiles\LocalService\Favorites
F: C:\Windows\ServiceProfiles\NetworkService\Favorites

AD: C:\ProgramData
AD: C:\Users\Kevin\AppData\Roaming
AD: C:\Users\Default\AppData\Roaming
AD: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming
AD: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming
AD: C:\Windows\system32\config\systemprofile\AppData\Roaming

QL: C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
QL: C:\Users\Kevin\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
QL: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
QL: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

TF: C:\Users\Default\AppData\Local\Temp
TF: C:\Users\Kevin\AppData\Local\Temp
TF: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp
TF: C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp
TF: C:\Windows\Temp

P: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
P: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
P: C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
P: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
P: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

S: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
S: C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

D: C:\Users\Default\Documents
D: C:\Users\Kevin\Documents
D: C:\Users\Public\Documents
D: C:\Windows\ServiceProfiles\LocalService\Documents
D: C:\Windows\ServiceProfiles\NetworkService\Documents

[Swandog46]

Kevlar, please send me a Private Message letting me know whether you are a paid user and I will try to help you debug this. Thanks!