4 replies to this topic

[njustice]

Thought I'd bring this up and see if you all think it should be pinned to the top.

If not, feel free to delete this topic....BTW I'm sure the Title and description can be edited to better suit it's purposes.


Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from [url="http://www.malwarebytes.org/mbam-clean.exe"]here[/url]
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from [url="http://www.malwarebytes.org/beta/mbam-setup.exe"]here[/url]
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's [url="http://www.malwarebytes.org/forums/index.php?showtopic=10138"]here[/url] or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from [url="http://www.malwarebytes.org/mbam-clean.exe"]here[/url]
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from [url="http://www.malwarebytes.org/beta/mbam-setup.exe"]here[/url]
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's [url="http://www.malwarebytes.org/forums/index.php?showtopic=10138"]here[/url] or ask me and I'll explain how to do it.

[/quote]

[Dermot7]

Wouldn't have known about updated beta build unless I'd found posting in "Please test this" thread (ran test several times on 1st build on W7-32bit, no
logs found as requested).
Agree with you njustice that perhaps a few important links should be "pinned", e.g. Mbam-clean.exe, and e.g. New beta build (any other suggestions?),
to enable their easy&fast location.Received no e-mail about new build.
Also,sorry that this is OT for this thread, but I ran into a problem running mbam-clean.exe in that I'm getting error: "SHGetValue error code0". Is it possible I've been mistakenly trying to use
version for XP or something? Why should this happen, please?
Thanks,
Dermot.

[Jacktivity]

Greetings,

If you signed up and were on the mailing list for the public beta, the clean instructions were included as part of the instructions.

We also have them pinned here as part of the Fixes for Common Issues, Questions, and Their Solutions FAQ. See Section A - Issue #7.

The "SHGetValue error code0" error you are getting is because the MBAM-CLEAN program can't find something it is looking for, most likely a missing file due to a partial manual deletion. I would recommend you re-install the main program without updates or scans and then retry the clean process. The clean process will also clean entries from the Windows registry.

Remember to perform the installation and clean removal from an an admin account and not a limited user account.

[Dermot7]

Thanks Jacktivity,
I didn't go back and read original e-mail & instructions- my fault! Thanks for your advice. I'll follow your instructions and report back.
Cheers,
Dermot.

[Dermot7]

Re-installed ok. Mbam-clean.exe ran fine. Seems like no issues now. Logs ok. Scans ok. Plain sailing now. Any more tests welcome.