2 replies to this topic

[jeanmimigab]

hi all,

I have a little problem...

During a quick scan, malwarebytes blocks every time on this file >> C:\Windows\system32\config\SECURITY.LOG1 or C:\Windows\system32\config\SECURITY.LOG2 and the scan can not finish.

What can i do for fix this problem please ?

Thank you,

regards

[noknojon]

Hi -
Can you please use these instructions to remove your copy of the program and install a full new version -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.
You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
Thank You -

[jeanmimigab]

hello noknojon

I follow your instructions and i come back for tell you more about the continuation

Thank you, have a good day

regards