10 replies to this topic

[NIGHTR0GUE]

I just purchased 1 license for my company to try it out. Downloaded fine, but when I enabled protection mode it instantly errored out.

ERROR CreateFile failed with error code 5
MESSAGE Protection stopped

Running windows xp sp3

Any suggestions?

[Firefox]

Hello and Welcome to Malwarebytes.....

Did you install this as an Administrator on that computer?

[jimmyjoeski]

Just downloaded the newest updates and Malewarebytes uninstalled itself and now giving
me error 5 Cannot create when I try to re install it

[noknojon]

Welcome jimmyjoeski -
If your copy of the program seems "faulty" please follow these instructions to get a Fresh New copy -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.
You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
Thank You -

[jimmyjoeski]

noknojon, on Mar 29 2010, 11:15 PM, said:

Welcome jimmyjoeski -
If your copy of the program seems "faulty" please follow these instructions to get a Fresh New copy -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.
You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
Thank You -

[jimmyjoeski]

Malwarebytes is not showing in the add/remove list
When I try to use the uninstall in theprogram folder
Error reads Cannot find utCompiledCode for this version of the uninstaller

[noknojon]

-
Try to download the program to your desktop and not the 'default' My Documents - Then try to open it from there -

Microsoft errors said:

The driver for this device requested a resource that Windows does not know how to handle. (Code 5)

Check in Control Panel for any drivers that need updating -

Thank You -

EDIT - Strange - I did not know the update was installed and it just automatically upgraded -
XP SP3

[jimmyjoeski]

noknojon, on Mar 29 2010, 11:29 PM, said:

-
Try to download the program to your desktop and not the 'default' My Documents - Then try to open it from there -


Check in Control Panel for any drivers that need updating -

Thank You -

EDIT - Strange - I did not know the update was installed and it just automatically upgraded -
XP SP3

It will not install from the desktop
No Drivers need updating
What happened was that I tried to get the lastest updates using the updates tab
it started to install then stated that it was upgrading to the newest version.
Stopped installing then gave error message RegCreateKeyEx Failed; code 5
Access denied. Everything was fine until then

[jimmyjoeski]

No Drivers need updating
It will not install from the desktop

What happened originally was that I tried to get the lastest updates using the updates tab
it started to install then stated that it was upgrading to the newest version.
Stopped installing then gave error message RegCreateKeyEx Failed; code 5
Access denied. Everything was fine until then

[noknojon]

@ Jimmy -

Do you still have a copy of Malwarebytes showing in your Programs list or in your Documents area -
Also could you reply with your Anti Virus program and when it was last updated -

Thanks -

[AdvancedSetup]

Please contact the Help Desk and they will assist you with this.


You can contact the help desk at support@malwarebytes.org

Thank you.