2 replies to this topic

[Brian67]

Hi Guys,

Hope somebody can help with this problem, which I do not really know how occurred. It started after I was having a problem with
uninstalling my firewall (Outpost free), got into a bit of a panic and for whatever reason attempted to uninstall MBAM (paid version),
with the view of reinstalling.

Upon trying to uninstall I get the following Error Messages File:
"C:\Program Files\Malwarebytes' Anti-Malware\unins000.msg"
is missing, Please correct the problem or obtain a new copy of the program.

Not being too clued up on computers, I do not know how to correct the problem and I am not able to obtain a new copy of MBAM!
I have tried a System Restore to no avail.

I would be very grateful for any help and ideas.

OS: Vista Home Premium SP2, Avast5,Windows Firewall and MBAM hopefully, incidentally, I run MBAM with protection disabled.

BobbyZee

[Firefox]

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

[Brian67]

Hi Firefox,

Many thanks for advice. Carried out your instructions but I kept getting same error!!

However, with much playing about, I managed to uninstall MBAM using Revo Uninstaller. Have now reinstalled and everything
is normal once again.

Again, many thanks.

Brian67