9 replies to this topic

[Mikefromnz]

Hi,

Have been using your Antimalware program for a while now, love it. Removes more stuff than payed antispyware programs I've tried.

I am currently running it on a customer's PC & have incountered a problem. (running 1.20 with newest definitions 938)
Whenever I run a scan (doesn't matter if its quick, full or selected scan on a folder) & it finds a file or registry item or anything that is infected, the program comes up with error 731 (0, 6) & the program quits itself.

I have run combofix a few times & it has removed all it can. I have re-installed Antimalware 3 times but it still happens.

Any idea whats causing this or how I can fix? I will post a screen shot if I can,

Thanks.

Edit: I will post combo fix logs, I did manage to remove tuvuRHyx.dll using VirtumundoBeGone.

Attached Images

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Attached Files

•  ComboFix.txt   9.49K   87 downloads
•  ComboFix2.txt   9.63K   51 downloads
•  ComboFix3.txt   21.76K   44 downloads

[lattegirl]

hi,
i just downloaded this program to get rid of the annoying winantispyware 2008,
but i have exactly the same problem with the error 731(0.6) as u.
i am running mcafee virusscan as well.
would that be the reason?

[Mikefromnz]

lattegirl, on Jul 11 2008, 03:33 PM, said:

hi,
i just downloaded this program to get rid of the annoying winantispyware 2008,
but i have exactly the same problem with the error 731(0.6) as u.
i am running mcafee virusscan as well.
would that be the reason?

Well this particular PC did not have Mcafee, but did have AVG, Nod32 & Kaspersky antivirus programs installed all at once. I uninstalled them all through add & remove programs. (My customer obviously does not know much about this kind of thing).

[RubbeR DuckY]

I see the screenshot has a Unicode locale (Chinese or Japanese), is this happening only on those locales?

[lattegirl]

the screen shoot is korean. but now that u mentioned, maybe that's the problem since my computer runs big5 chinese. so what can we do to solve the problem?

RubbeR DuckY, on Jul 11 2008, 02:16 PM, said:

I see the screenshot has a Unicode locale (Chinese or Japanese), is this happening only on those locales?

[RubbeR DuckY]

I will have to look into the code. For now, try setting the locale to English and see if a scan completes.

[Mikefromnz]

Ah, yes RubbeR DuckY it is a Korean version of windows.

I will try set it to an english locale & report back. I am not back at work until Monday so will post then.

[RubbeR DuckY]

While you do that, I will try to reproduce the problem! Thanks!

[goldenpeace]

RubbeR DuckY, on Jul 12 2008, 06:42 AM, said:

While you do that, I will try to reproduce the problem! Thanks!

Yes, indeed ... this is a frustrating and somewhat annoying experience ....
Is Malwarebytes unicode? Today I have tried scanning 5 computers...
several desktops and several notebooks using Traditional Chinese Windows....
hmmmmmmmmmmmm
Superanti spyware and Spybot and installing CFP 3.0 along with BoClean
were successful...
well... on and off...
sometimes I could get them to finish a scan
and sometimes not... yes, this is very vague..
to let you know.. I am a proficient PC user / Linux user...
I even logged in as Administrator and Safe Mode...

so now that I have seen the above...
I might assume that since all of the above have been successfully installed
on this desktop PC that is using Chinese Windows XP then I still need to trouble shoot
the others...

on this desktop I get the error message 731 as well...

would it be because of some files that have chinese filenames?
in the beginning I thought it might be due to some tough cookie malware..

I successfully disinfected 4 PCs and two of my notebooks...
so....
my personal preference now is quite strong...
I prefer to use CFP (comodo) 3.0 as my firewall...
BoClean and Superanti spyware... along with Spybot and your nifty program

Unhack me looks interesting as well...

Kaspersky and Zonealarm and others...
have faded into the background for me...
besides I never used ESOD? or some of the other very well known...
not interested....

[Mikefromnz]

Well I cannot say whether changing the local worked as my customer was getting impatient & wanted his PC back.
I told him there may still be malware on the pc but he did not care... I'm pretty sure I got 95% of it anyway.

Hopefully you can replicate the problem & try fix it