9 replies to this topic

[snagglepuss]

Hi, My system is running slow and I have scanned using malwarebytes but nothing showed up. Could I please post my hijack this log and would some kind person take a look for me please, many thanks, Jo

[JeanInMontana]

Hi there, and welcome to Malwarebytes.

Make sure your running as an administrator on the machine. Allow email from Malwarebytes.org and set your preferences in the User Control Panel to email notifications for replies to your topics. This ensures you make prompt replies back and we get you cleaned in the fastest way possible.

Please set your system to show
all files; Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

If you haven't already, please get these programs, update and run a complete scan removing all items found.
Spybot Search & Destroy Be sure to use the immunize feature. But do not enable TeaTimer at this time.

Open SB S&D
Make sure you are in Advanced Mode. Click on the Mode link at the top of the program and then Advanced Mode.

Click on the Tools section and then Resident.
You will see two items.
1. Resident "SD helper" (Internet Explorer bad download blocker.) active
2. Resident "Tea Timer" (Protection of over-all system settings.) active.

Uncheck number 2..
Leave number 1 checked always.

You can enable Tea Timer again if you wish once all special fixes have been done.

Please run a quick scan of your main drive, usually C with MBAM making sure you check all items found for removal. Please post that log in your next reply.

Then go here and run a scan PandaActive Scan There is a full tutorial on how to to this at the top of this forum.

Post the logs from the Panda and MBAM scans please, along with a log from this program HiJack This!

You will post three logs. 1. MBAM scan. 2. Panda Active Scan. 3. HiJack This scan. Please run and post the scans in this order. You will finish the MBAM first so go ahead and post that log, then move on to Panda and so forth.

I will analyze the logs and give you further instructions. Be sure to set your email to allow mail from Malwarebytes.org and your personal settings to send an email on reply to your topic. This will let you know when there has been an update to your topic and you can come and see what has been said.

Be patient and persistent. These things can take time and many procedures.

[snagglepuss]

Thank you so much for your quick response I shall follow your instructions and get back to you asap, kind regards, Jo

[snagglepuss]

Hi, Here is the first log, many thanks, Jo

Malwarebytes' Anti-Malware 1.24
Database version: 1014
Windows 5.1.2600 Service Pack 2

22:46:08 27/08/2008
mbam-log-8-27-2008 (22-46-08).txt

Scan type: Quick Scan
Objects scanned: 39291
Time elapsed: 14 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[JeanInMontana]

That is an outdated version of MBAM, please update and scan again.

[snagglepuss]

Hi, I downloaded the newer version and this is the log .......... hope this is ok cheers Jo

Malwarebytes' Anti-Malware 1.25
Database version: 1090
Windows 5.1.2600 Service Pack 2

01:25:57 28/08/2008
mbam-log-08-28-2008 (01-25-57).txt

Scan type: Quick Scan
Objects scanned: 39236
Time elapsed: 6 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[JeanInMontana]

Please follow the initial instructions.

[snagglepuss]

Hi, Thank you very much for all your help. I am not sure why or how but things are back to normal now and my computer is running just fine, kind regards, Jo

[JeanInMontana]

We don't know that things are back to normal. Please follow through with this.

[JeanInMontana]

Since this topic has had no reply for over 5 days it will be closed to prevent other from posting into it. Should you decide to resume with your assistance PM any staff member and we will be happy to reopen the topic.

Note: the fixes in this topic are for this system only. Applying them to your system can cause severe damage and result in utter system failure. If you need help start your own topic and someone will be happy to assist you.