Malware bytes database won't udpate

[scib]

When I try to update the database I get this message:

"An error has occurred. Please report this error code to our support team.

MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)"

Any ideas how to fix it? I've already tried uninstalling and restarting then installing again but it still won't update.

[Firefox]

Here are some steps to diagnose update issues:

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

[mmckay2302]

When I try to update the database I get this message:

"An error has occurred. Please report this error code to our support team.

MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)"

Any ideas how to fix it? I've already tried uninstalling and restarting then installing again but it still won't update.

Traceroute Malwarebytes CDN version 1.5

Wed 10/20/2010

5:33:16.61

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.7

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.7

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.7

============================================================

Finished at: 5:33:21.33

[Haider]

Hello mmckay2302:

It would be better if you start your own new topic, that way you won't be missed during shuffle even if you have same problem. Anyway your log indicates that you have DNS issue. Do you use a router to connect to Internet?

Please post back using with following information, someone will help:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 4891)
   

[Firefox]

@ mmckay2302

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet. (Log Off)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following (one at a time):
  

  ipconfig /flushdns
  
  netsh winsock reset

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet

[rocster0289]

Your fix was right on, what I found when I went into my TCP/IP settings was a DNS address that I did not put there, (sorry, I didn't make note of what it was) after leaving it blank, I was finally able to go to the website and run the update for the Anti-Malware program>

Great job! A+++

Thank you.

@ mmckay2302

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet. (Log Off)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following (one at a time):
  

  ipconfig /flushdns
  
  netsh winsock reset

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet

[Firefox]

rocster0289 Glad you got it working with the fix provided....

Should you have other question or issues don't hesitate to ask....

[rocster0289]

The DNS entries I found were 93.188.164.123 and 93.188.160.203.

Thanks again

Your fix was right on, what I found when I went into my TCP/IP settings was a DNS address that I did not put there, (sorry, I didn't make note of what it was) after leaving it blank, I was finally able to go to the website and run the update for the Anti-Malware program>

Great job! A+++

Thank you.

[fibonaccisquared]

I was trying to use the MBAM software to remove the "Quick Defragmenter" adware/virus from my computer however I'm also unable to update the MBAM download. I receive the following error message: MBAM_ERROR_UPDATING (12150,0, WinHttpQueryHeaders)

I've checked the tcp/ip settings as listed above but they were all still set at auto... I've posted my problem on Bleeping computer as well but I've yet to receive a response there... any help would be greatly appreciated. Thanks!

[noknojon]

Welcome -

Please do not take this the wrong way , but as you are already being helped on Bleeping Computers we are a bit hesitant to offer specific advice at this time -

Our ideas may alter any help you will get on the other forum - Please stay with your current post , and come back after they give the OK -

We will be more than happy to help you once your current problems are fixed - These other problems may be related to the error messages -

Thank You -

[fibonaccisquared]

I was trying to use the MBAM software to remove the "Quick Defragmenter" adware/virus from my computer however I'm also unable to update the MBAM download. I receive the following error message: MBAM_ERROR_UPDATING (12150,0, WinHttpQueryHeaders)

I've checked the tcp/ip settings as listed above but they were all still set at auto... I've posted my problem on Bleeping computer as well but I've yet to receive a response there... any help would be greatly appreciated. Thanks!

Here is the info requested as well...

Step #1- 4 digit code is 5091

Step #2: Traceroute Malwarebytes CDN version 1.5

Wed 11/10/2010

16:18:54.98

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.63]

over a maximum of 30 hops:

1 9 ms 9 ms 9 ms c-71-199-178-1.hsd1.ga.comcast.net [71.199.178.1]

2 8 ms 9 ms 13 ms xe-11-0-0-0-sur01.n4atlanta.ga.atlanta.comcast.net [68.85.172.197]

3 17 ms 12 ms 9 ms xe-6-1-3-0-ar01.D1stonemtn.ga.atlanta.comcast.net [68.85.108.250]

4 76 ms 10 ms 89 ms ae-0-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.108.1]

5 11 ms 11 ms 14 ms pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.93.201]

6 14 ms 11 ms 12 ms te-3-2.car1.Atlanta2.Level3.net [4.71.252.5]

7 16 ms 10 ms 12 ms ae-27-52.car1.Atlanta4.Level3.net [4.68.103.44]

8 11 ms 11 ms 11 ms EDGECAST-NE.car1.Atlanta4.Level3.net [4.53.233.54]

9 17 ms 12 ms 12 ms 72.21.81.63

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.63

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [68.142.101.254]

over a maximum of 30 hops:

1 9 ms 9 ms 9 ms c-71-199-178-1.hsd1.ga.comcast.net [71.199.178.1]

2 49 ms 11 ms 9 ms xe-11-0-0-0-sur01.n4atlanta.ga.atlanta.comcast.net [68.85.172.197]

3 14 ms 12 ms 18 ms xe-6-1-3-0-ar01.D1stonemtn.ga.atlanta.comcast.net [68.85.108.250]

4 12 ms 11 ms 11 ms ae-0-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.108.1]

5 13 ms 11 ms 11 ms pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.93.201]

6 12 ms 12 ms 13 ms 68.86.87.134

7 17 ms 13 ms 11 ms 66.208.229.214

8 25 ms 36 ms 25 ms tge2-1.fr3.mia1.llnw.net [69.28.172.14]

9 26 ms 26 ms 26 ms cdn-68-142-101-254-mia1.llnw.net [68.142.101.254]

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: mwbyte.vo.llnwd.net

Addresses: 68.142.101.7, 68.142.101.254

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.63]

over a maximum of 30 hops:

1 9 ms 9 ms 9 ms c-71-199-178-1.hsd1.ga.comcast.net [71.199.178.1]

2 9 ms 8 ms 10 ms xe-11-0-0-0-sur01.n4atlanta.ga.atlanta.comcast.net [68.85.172.197]

3 8 ms 9 ms 14 ms xe-6-1-3-0-ar01.D1stonemtn.ga.atlanta.comcast.net [68.85.108.250]

4 10 ms 11 ms 11 ms ae-0-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.108.1]

5 15 ms 12 ms 11 ms pos-3-7-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.93.125]

6 78 ms 12 ms 200 ms te-3-2.car1.Atlanta2.Level3.net [4.71.252.5]

7 11 ms 13 ms 12 ms ae-27-52.car1.Atlanta4.Level3.net [4.68.103.44]

8 12 ms 11 ms 11 ms EDGECAST-NE.car1.Atlanta4.Level3.net [4.53.233.54]

9 13 ms 13 ms 13 ms 72.21.81.63

Trace complete.

DNS Info

Server: UnKnown

Address: 192.168.0.1

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.63

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 16:19:31.15

Step #3: mbam.exe 8048 TCP LAPTOP 3672 localhost 1025 ESTABLISHED 1 323

[noknojon]

Hi -

Your problems are not related in any way to the posts above , with those results -

Your settings are perfect at this time -

Please see my post above -

Thank You -

EDIT -

4 digit code is 5091

Address: 72.21.81.63

Aliases: edge.data-cdn.mbamupdates.com

All ideal results -

[fibonaccisquared]

Appreciate it! Wish it was something simpler but I'll wait to hear back from the guys on Bleepingcomputer. At least I know it has nothing to do with the above issues.

[noknojon]

Hi again -

Please call back once the Bleep . Comp . forum has cleared your system -

Thank You -