4 replies to this topic

[Andy G]

Hi ! just downloaded Malwarebytes free edition and it wont open to install
message says"Unable to execute file in temporary directory, setup aborted.
Error 5:access denied"
my O/S is Win XP Pro and i am in admin mode when this occurs
The mbam.exe file is in My Documents
Can anyone please let me know how to install Malwarebytes free edition?
Thanks!

[DarkSnakeKobra]

Try this first. Then try installing again after.

Download ATF Cleaner

• Double-click ATF-Cleaner.exe to run the program.
  
• Click Select All found at the bottom of the list.
  
• Click the Empty Selected button.

If you use Firefox browser, do this also:

• Click Firefox at the top and choose Select All from the list.
  
• Click the Empty Selected button.
  
• NOTE : If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:

• Click Opera at the top and choose Select All from the list.
  
• Click the Empty Selected button.
  
• NOTE : If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program

[noknojon]

Hi -
Can you please list your antivirus and any installed Firewall - Also try a full Clean Un/Reinstall once you complete the ATF clean -
To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully
Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here

It will ask to restart your computer, Very important , please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.
You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
Thank You -

[Andy G]

thanks Buttons and noknojon for your valuable suggestions
my anti virus is the free Avast 5 and i use the free Comodo Internet Security firewall
I had reinstalled Windows and tried installing Malwarebaytes 1.46 saved on my flash drive but got the above message
So i downloaded a fresh copy of mbam,exe 1.46 and it installed perfectly and updated also a few minutes ago
Problem solved!
Thanks again for taking the time.
cheers!

[noknojon]

You are welcome - Post back if there are any other problems -