5 replies to this topic

[RodneyMcC]

I have been battling this virus now for a month, when on my browser (firefox) any google search result redirects to dodgy sites. I have used many different anti maleware programs with no success, i work as an IT technitian so i am confident with advanced computing, i actually remove viruses on computers in my spare time but this is beyond me i have tried everything i know. It has affected every machine within my house (3 laptops and 1 desktop computer) it is even affecting mobile phones searching on google or any search engine, once i go outside my house and connect to anyone elses network there is no problem. I have proffesional Avast on my computers and use malewarebytes regularly on each to keep them all clean. However this seems to be invisible to all anti malwares. Its driving me crazy i have searched the internet also and there are no fixes i can find. Please help for i have given up hope...

[screen317]

Hi and welcome to Malwarebytes.

Appears as though your router is infected.



1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  
  • Under General tab:
    
    • Select "Obtain an IP address automatically".
      
    • Select "Obtain DNS server address automatically".
  
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run
  
• In the command window copy/paste the following:
  
  

  ipconfig /flushdns

  
  
• Then hit enter.
  
• Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

[RodneyMcC]

Thanks so much this has worked and i am back online with no problems.

[screen317]

Great!

Please make sure your router's password is as secure as possible to prevent this in the future.


Anything else I can help you with?

[TexMurphy01]

I had not suspected my router at all.

This one thread has solved my problem where countless others have failed. You have my thanks.

[screen317]

Glad we could help.

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