9 replies to this topic

[lottie]

my updates are working but not my daily full scan. I have gone into the schedular and re scheduled a few times but it is not having it. should I remove and install again please

[Firefox]

It would not hurt.... Here are the steps for you....

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

[Mainard]

Hello lottie,

May I ask: What is your OS? What Anti-Virus software are you using?

Thank you very much!

[lottie]

lottie, on Dec 17 2010, 11:40 AM, said:

my updates are working but not my daily full scan. I have gone into the schedular and re scheduled a few times but it is not having it. should I remove and install again please

[lottie]

Thanks everyone I have now got it sorted.

[DG172]

lottie, on Dec 18 2010, 02:19 AM, said:

Thanks everyone I have now got it sorted.

Hi. Having a similiar issue. Can you advised what was done to resolve?
Thanks.

[lottie]

DG172, on Dec 19 2010, 11:54 PM, said:

Hi. Having a similiar issue. Can you advised what was done to resolve?
Thanks.

I removed mbam downloaded the mbam cleaner then re installed. if you look in the posts on here
there are full instructions on how to do this.

[Firefox]

He must have followed the steps located in Step 2 above.....

[lottie]

Firefox, on Dec 20 2010, 02:04 PM, said:

He must have followed the steps located in Step 2 above.....

I did thankyou

[Firefox]

You are quite Welcome....