17 replies to this topic

[purechatrat]

I ran Malwarebytes' Anti-Malware and it reported that it had found "Rootkit.Agent.H" in one of my drivers, as well as "Fake.Dropped.Malware". It said that the file would be removed after restarting but I tried this and it was still there. I tried scanning again and it was found, tried cleaning it and it said I needed to reboot but it still hasn't worked.

I am including the log from Malwarebytes as well as one from HijackThis. I have attempted to use Pandasoft and Spybot Search & Destroy, but for some reason they will not work on this computer. I have used both applications on my personal computer, but the infected PC is owned by an older woman I work part-time for. I am trying to help remove the viruses for her and update her protection software, but I need to get rid of these two bugs that refuse to leave first! She uses XP, by the way.

Any help at all would be appreciated! I do not have the option of reformatting, so I have to do something else. If you need any more info, let me know what I can do.

Quote

Malwarebytes' Anti-Malware 1.30
Database version: 1316
Windows 5.1.2600 Service Pack 2

10/25/2008 5:45:03 PM
mbam-log-2008-10-25 (17-45-03).txt

Scan type: Quick Scan
Objects scanned: 61613
Time elapsed: 6 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\mrxdavv.sys (Rootkit.Agent.H) -> Delete on reboot.
C:\WINDOWS\system32\k86.bin (Fake.Dropped.Malware) -> Delete on reboot.

Quote

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:50:49 PM, on 10/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Tripp Lite\PowerAlert\Engine\paserver.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\WINDOWS\system32\dumprep.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\Tripp Lite\PowerAlert\console\status.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\YOP\SSDK02.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Java\jre1.6.0_06\bin\jucheck.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\PROGRA~1\Symantec\osCheck.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google IME Autoupdater] "C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: PowerAlert Log Viewer.lnk = ?
O4 - Startup: PowerAlert Status Console.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O8 - Extra context menu item: Post Image to Blog - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5003
O8 - Extra context menu item: Tag This Image - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5002
O8 - Extra context menu item: Upload All Images to ImageShack - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5000
O8 - Extra context menu item: Upload Image to ImageShack - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5001
O15 - Trusted Zone: http://toolbar.imageshack.us
O16 - DPF: ActiveGS.cab - http://www.virtualap...rg/activegs.cab
O16 - DPF: Yahoo! Dominoes - http://origin.games....ts/y/dot9_x.cab
O16 - DPF: Yahoo! Pool 2 - http://origin.games....ts/y/poti_x.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=67633
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - http://scan.safety.live.com/resource/downl...wlscbase969.cab
O16 - DPF: {6932D140-ABC4-4073-A44C-D4A541665E35} (ImageShack Toolbar) - http://toolbar.image...hackToolbar.cab
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelg...in/cortvrml.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.12) - http://www.yougamers...eminfo/MSC3.cab
O20 - AppInit_DLLs: karna.dat
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Unknown owner - C:\Program Files\Symantec AntiVirus\DefWatch.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PowerAlert Port Manager Engine - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine\portmgr.exe
O23 - Service: PowerAlert UPS Engine - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine\paserver.exe
O23 - Service: SAVRoam (SavRoam) - Unknown owner - C:\Program Files\Symantec AntiVirus\SavRoam.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Unknown owner - C:\Program Files\Symantec AntiVirus\Rtvscan.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 10877 bytes

[AdvancedSetup]

STEP 01
[indent]Click on START - RUN and type in or copy / paste this DISK CHECK command and then reboot your computer and let it run.

CMD /K ECHO Y|CHKDSK C: /F

[/indent]
STEP 02
[indent]Close ALL applications and browsers. Disable any security software that may be blocking Registry changes.
Start HJT and do a Scan only and place a check mark on the following items.
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
O20 - AppInit_DLLs: karna.dat
Then click on Fix selected..[/indent]
STEP 03
[indent]Go into the Control Panel, Add/Remove and uninstall ALL versions of JAVA, SunJava, etc.
Delete the JAVA folder C:\Program Files\JAVA[/indent]
STEP 04
[indent]

• Download FixPolicies.exe by Bill Castner and save it to your desktop.
  
• Double click on FixPolicies.exe to run it.
  
• Click on Install. It will create a folder named FixPolicies on your desktop.
  
• Open the FixPolicies folder.
  
• Double click on Fix_policies.cmd to run it. Command Prompt will open and close quickly this is normal.
  
• Reboot your computer after it runs

[/indent]
STEP 05
[indent]

Download and install CCleaner

• CCleaner
  [indent]
  
• Double-click on the downloaded file "ccsetup212.exe" and install the application.
  
• Keep the default installation folder "C:\Program Files\CCleaner"
  
• Uncheck "Add CCleaner Yahoo! Toolbar and use CCleaner from your browser"
  
• Click finish when done and close ALL PROGRAMS
  
• Start the CCleaner program.
  
• Click on Registry and Uncheck Registry Integrity so that it does not run
  
• Click on Options - Advanced and Uncheck "Only delete files in Windows Temp folders older than 48 hours"
  
• Click back to Cleaner and click on the Run Cleaner button on the bottom right side of the program.
  
• Click OK to any prompts[/indent]

[/indent]
STEP 06
[indent]Visit this site SmitFraudFix and follow the directions and run this scan and repair tool.[/indent]
STEP 07
[indent]When completed please run MBAM, go to the UPDATE tab and updte the program, run a Quick Scan and fix anything found.
Reboot your computer[/indent]
STEP 08
[indent]After the reboot please run a new HJT scan and save log.[/indent]
STEP 09
[indent]Post back ALL the logs on your next reply.[/indent]

[AdvancedSetup]

Please provide a status update on this.

[purechatrat]

I think I've made it worse.

I followed all of your steps successfully up to Step 06. I downloaded SmitFraudFix and ran the program. It scanned just fine, and I continued following the directions at that website. On the second step, I put the computer in Safe Mode and ran the program again, choosing "2" in SmitFraudFix. The program ran for a while, then crashed. The computer rebooted. Now, when I bring up the computer in "Normal" mode, the desktop background comes up, but nothing else. No icons, no Start menu, nothing. When I hit Control-Alt-Delete, an error window comes up that says Windows had to close Windows Task Manager to protect the computer. The only thing I can do is force the computer to Shut Down.

I can boot the computer in Safe Mode just fine. Everything comes up like normal. I attempted to run SmitFraudFix again in Safe Mode, but now all it does is come up and freeze. I left it on for 3+ hours so I know it is frozen and not simply computing slowly. I have ran MBAM in Safe Mode, and I have removed all the viruses. There are no viruses on the system now, I believe. That doesn't do any good though if the system won't come up in Normal mode. A friend of mine that is somewhat computer savvy (but lives in another state) told me he believes some vital driver was deleted by SmitFraudFix because it was infected, but since SmitFraudFix crashed halfway thru, it wasn't given the chance to replace the corrupted file.

I don't know what to do. The computer seems worse off than it was. I am posting the log from CCleaner, the initial log from SmitFraudFix when it scanned, the second log from SmitFraudFix which I assume is after the crash (it is very brief), the log from MBAM I just ran in Safe Mode, and a log from HJT I just ran in Safe Mode.

I hope it makes sense and you can help. I am utterly lost. Thanks.

[purechatrat]

The CCleaner Log is LONG. I divided it into five parts, and each part was still too long to post in a single post. If you need it, let me know and I'll include it, but for now, I'm leaving all but the first little bit out.

Quote

CLEANING COMPLETE - (88.525 secs)
------------------------------------------------------------------------------------------
1,118.0MB removed.
------------------------------------------------------------------------------------------

Details of files deleted
------------------------------------------------------------------------------------------
(not included)

Quote

SmitFraudFix v2.368

Scan done at 13:58:40.43, Tue 10/28/2008
Run from C:\Documents and Settings\Ruth James\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Tripp Lite\PowerAlert\console\status.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Tripp Lite\PowerAlert\Engine\paserver.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Ruth James\Desktop\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts

Quote

SmitFraudFix v2.368

Scan done at 18:24:52.95, Tue 10/28/2008
Run from C:\Documents and Settings\Ruth James\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts

Quote

Malwarebytes' Anti-Malware 1.30
Database version: 1316
Windows 5.1.2600 Service Pack 2

10/28/2008 6:51:32 PM
mbam-log-2008-10-28 (18-51-32).txt

Scan type: Quick Scan
Objects scanned: 51504
Time elapsed: 3 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\k86.bin (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

Quote

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:51:57, on 10/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\PROGRA~1\Symantec\osCheck.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google IME Autoupdater] "C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: PowerAlert Log Viewer.lnk = ?
O4 - Startup: PowerAlert Status Console.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O8 - Extra context menu item: Post Image to Blog - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5003
O8 - Extra context menu item: Tag This Image - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5002
O8 - Extra context menu item: Upload All Images to ImageShack - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5000
O8 - Extra context menu item: Upload Image to ImageShack - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5001
O15 - Trusted Zone: http://toolbar.imageshack.us
O16 - DPF: ActiveGS.cab - http://www.virtualap...rg/activegs.cab
O16 - DPF: Yahoo! Dominoes - http://origin.games....ts/y/dot9_x.cab
O16 - DPF: Yahoo! Pool 2 - http://origin.games....ts/y/poti_x.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=67633
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - http://scan.safety.live.com/resource/downl...wlscbase969.cab
O16 - DPF: {6932D140-ABC4-4073-A44C-D4A541665E35} (ImageShack Toolbar) - http://toolbar.image...hackToolbar.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1225235340093
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelg...in/cortvrml.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.12) - http://www.yougamers...eminfo/MSC3.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Unknown owner - C:\Program Files\Symantec AntiVirus\DefWatch.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PowerAlert Port Manager Engine - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine\portmgr.exe
O23 - Service: PowerAlert UPS Engine - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine\paserver.exe
O23 - Service: SAVRoam (SavRoam) - Unknown owner - C:\Program Files\Symantec AntiVirus\SavRoam.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Unknown owner - C:\Program Files\Symantec AntiVirus\Rtvscan.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 8966 bytes

[AdvancedSetup]

Shut down the computer and then start it again and tap the F8 key at the beginning and instead of Safe Mode try selecting Last Known Good menu, if that does not work then reboot and try clicking on the VGA Mode

Do you have access to another computer with a CD burner, or do you have an external USB drive to backup your data in case we need to delve too deep?

Is this an HP computer with an F10 for System Restore shown while it's booting?
Is this a Desktop or a Laptop?

[purechatrat]

It is not an HP, and there is no F10 option for system restore during boot-up. It is a desktop.

I tried your above measures with no success. However, I have good news. I logged on the computer today in "normal" mode. I can still see only the desktop background and no Start Menu or applications/folders, BUT I could bring up the Windows Task Manager (Control-Alt-Delete) and from there, use the Run Program feature to access all of the files. I'm actually posting on "normal" mode now.

Hrm. I just tried Control-Alt-Delete again, and rather than pop up Windows Task Manager, an error came up, the same from yesterday. It says:

Data Execution Prevention - Microsoft Windows

To help protect your computer, Windows has closed this program.
Name: Windows TaskManager
Publisher: Microsoft Corporation



So, it seems all the files are still ON the computer and accessible, but for some reason, something is stopping them from showing up on the desktop/Start Menu. And its seems to be somewhat sporadic, as for a few minutes, I could pull up Windows Task Manager, but now I cannot.

Any further advice?

Oh, and I only have a little USB Drive, 3GB I believe. I don't have it on me at the moment to be certain. My personal computer can burn CDs, too, but there's no way to get that computer here, or vice versa.

[AdvancedSetup]

There should be an option pop up to allow you to add the Task Manager to a list of applications that the Data Execution Prevention program won't kill. It's there to protect your computer but in this case we need to add Task Manager to the list so it won't be killed off.

What may have happened is that something has been corrupted when the crash happened. If you can run the Task Manger again and click on File, New Task (run)

Then type in

CMD /K ECHO Y|CHKDSK C: /F

That will set the Disk Check to run again on reboot. The key between the Y and CHKDSK is the pipe key, often above the Enter key, but may be elsewhere on your keyboard.

Try running the Disk Check first to see if that helps or not. If it does not let me know and we'll look at running some other tests.

[purechatrat]

There was no pop-up. Is there a way to manually add Windows Task Manager to that list? Also, I've noticed that when the computer comes up only to the background desktop, another error comes up.

Data Execution Prevention shuts down this file for "safety:"
Userinit Logon Application


I'm getting ready to run DiskCheck again, so it may be a while before I can get WTM to come back up. That's why I'm hoping you can tell me how to put it on that list before I shut down.

[AdvancedSetup]

See if you can do this then.

Click on the File, New Task (run) and type in CONTROL and click OK

That should bring up the Control Panel. From there see if you can click on the SYSTEM icon and then from there click on the Advanced tab, then click on the SETTINGS button. Then click on the Data Execution Prevention tab.

Then click on the lower Radio button to allow you to add applications that it won't monitor. Then click on the Add... button and browse to C:\Windows\System32\taskmgr.exe and add that. Also add C:\WINDOWS\explorer.exe
Then also add: C:\WINDOWS\system32\userinit.exe

From the sound of it, the C:\WINDOWS\system32\userinit.exe entry in the Registry may have an invalid entry in it now.

Try added those items and reboot and let me know where you're at.

[purechatrat]

Doing so now. Only... There are two other options I can click to turn off DEP for already listed on the list. They are Windows Logon UI and WMI.

Both of those are the pop-ups that come up over and over and over when I turn on the computer, making me think they are associated with a virus rather than being an actual program. I'll leave them alone for now and restart real quick, but I thought you should know.

[purechatrat]

That worked, in that it made the desktop, start menu, etc. come up without problems. It made the computer run rather slow, though, and additional windows popped up saying DEP had closed the following Apps:

Verify Class ID
dsca.exe
Run a DLL as an App
Quicktime Task
igfxsrvc Module



When I go to the Data Execution Prevention menu in the control panel, I have two options. It was set on "Turn on DEP for essential Windows programs and services only." In order to make special exceptions (use the Add feature), I have to select "Turn on DEP for all programs and services except those I select"

I don't really know what the latter means, but I'm guessing it means its going to block ALOT of applications from working, and I'm going to have to individually select the ones I want it to ignore. However, since I don't know which ones are good and which ones aren't, that's difficult.

Just to experiment, I tried to click on the first option again and restart. It resulted in the blank background again until I repeated the steps to make it ignore Userinit Logon Application again.

So that's where I'm at. And yes, I have the two initial viruses back on my computer... even though I haven't done anything. So I must have never gotten rid of them. *sigh*

[AdvancedSetup]

Yes, unfortunately you may have a very difficult one to remove.

If you can, please run MBAM again and update it. Then run a Quick Scan (in this case don't fix it just give us the log from the scan)

Then run a HJT scan and save log and post back both of them.

[purechatrat]

Here you go!

Quote

Malwarebytes' Anti-Malware 1.30
Database version: 1340
Windows 5.1.2600 Service Pack 2

10/30/2008 7:04:51 PM
mbam-log-2008-10-30 (19-04-51).txt

Scan type: Quick Scan
Objects scanned: 54829
Time elapsed: 4 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\mrxdavv.sys (Rootkit.Agent.H) -> Delete on reboot.
C:\WINDOWS\system32\k86.bin (Fake.Dropped.Malware) -> Delete on reboot.

Quote

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:05:06, on 10/30/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Tripp Lite\PowerAlert\Engine\paserver.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\dumprep.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Tripp Lite\PowerAlert\console\status.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\PROGRA~1\Yahoo!\YOP\SSDK02.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\PROGRA~1\Symantec\osCheck.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google IME Autoupdater] "C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [brastk] C:\WINDOWS\system32\brastk.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [brastk] C:\WINDOWS\system32\brastk.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: PowerAlert Log Viewer.lnk = ?
O4 - Startup: PowerAlert Status Console.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O8 - Extra context menu item: Post Image to Blog - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5003
O8 - Extra context menu item: Tag This Image - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5002
O8 - Extra context menu item: Upload All Images to ImageShack - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5000
O8 - Extra context menu item: Upload Image to ImageShack - res://C:\WINDOWS\ImageShackToolbar\ImageShackToolbar.dll/5001
O15 - Trusted Zone: http://toolbar.imageshack.us
O16 - DPF: ActiveGS.cab - http://www.virtualap...rg/activegs.cab
O16 - DPF: Yahoo! Dominoes - http://origin.games....ts/y/dot9_x.cab
O16 - DPF: Yahoo! Pool 2 - http://origin.games....ts/y/poti_x.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=67633
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - http://scan.safety.live.com/resource/downl...wlscbase969.cab
O16 - DPF: {6932D140-ABC4-4073-A44C-D4A541665E35} (ImageShack Toolbar) - http://toolbar.image...hackToolbar.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1225235340093
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelg...in/cortvrml.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.12) - http://www.yougamers...eminfo/MSC3.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Unknown owner - C:\Program Files\Symantec AntiVirus\DefWatch.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PowerAlert Port Manager Engine - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine\portmgr.exe
O23 - Service: PowerAlert UPS Engine - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine\paserver.exe
O23 - Service: SAVRoam (SavRoam) - Unknown owner - C:\Program Files\Symantec AntiVirus\SavRoam.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Unknown owner - C:\Program Files\Symantec AntiVirus\Rtvscan.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 10854 bytes

[AdvancedSetup]

Okay well I'll need to write up some specific methods for you. This Malware you have is a bit tricky to locate and remove properly and I don't have pre-written instructions for it.

I'll get back to you as soon as I can but please remember that this is all on volunteer basis so I don't have unlimited time.

[purechatrat]

I understand entirely, and I appreciate the effort you're putting in.

[AdvancedSetup]

[indent]One or more of the identified infections is related to a nasty rootkit component which is difficult to remove. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums from a CLEAN COMPUTER. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the OS.

Please read:
[indent]

• When should I re-format? How should I reinstall?
  
• Help: I Got Hacked. Now What Do I Do?
  
• Where to draw the line? When to recommend a format and reinstall?

[/indent]

Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools.

Please let us know how you would like to proceed.[/indent]


.

[AdvancedSetup]

[indent]Since there has been no reply in 5 days I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine unless you Fully Understand how these programs work and what you're doing. Please start a thread of your own and someone will be happy to help you, just follow the Pre-Hijackthis instructions found here before posting Pre- HJT Post Instructions


Also don't forget that we offer FREE assistance with General PC questions and repair here PC Help
If you're pleased with the product Malwarebytes and the service provided you, please let your friends, family, and co-workers know. http://www.malwarebytes.org[/indent]

.