9 replies to this topic

[Hiruma]

Hi, I'm having trouble with the software. It seems that when I click on "Start Protection" button it gives me an error saying "[OpenEvent] Failed to perform desired action. Error Code: 2" and It also doesn't seem to automatically check for updates. I've been getting this error since version 1.29 and I just kinda waited for 1.30 to be realeased hoping it would be fixed by then but now I have updated to version 1.30 and I'm still getting the error. Please help me out.

BTW, I'm using Windows XP Professional version 2002 SP 2

[AdvancedSetup]

Hello, please try to follow the directions posted here and see if you're still getting the error. Though you're not getting Protection Module Errors this fix may resolve it for you as well.

Protection Module Errors

[Hiruma]

Sorry for the late reply... I've tried that instruction you told me but it didn't fix my problem. Any other advice?

[Hiruma]

BTW, I never really had this problem before until it got to version 1.29

[AdvancedSetup]

Please wait a bit and I will try to have a method that I hope will correct this by tomorrow if it is what I think is happening.

[Hiruma]

Ok, I will wait until then.. Thanks in advance..

[AdvancedSetup]

Hi there. I can't guarantee this will fix it but please give it a try and let us know.

BETA test Fix

[Hiruma]

Hi, I gave it a try just moments ago.. Did exactly what you told me but unfortunately It didn't fix the problem again. Am I the only one having this problem? cause this can't be caused by my pc right?

[Hiruma]

Bump!

[AdvancedSetup]

Hi, sorry about the delay.

Well not sure what's going on in your case as you appear to have something else going on. I'm going to assume it's not Malware and have you run these routines to see if I can track down anything. IF it does turn out to be some type of Malware then I'll have you post in the proper forum for assistance with the removal.


Important!
[indent]All of the following instructions must be run on the affected computer. Logs from a different computer will not help me help you. So, if you need to download all of this and then copy it to CD or memory stick and take it to the other computer, please do so. Either way, it's important. The logs have to be made by the computer with the problem.

I need you to follow the instructions provided here Pre- HJT Post Instructions first the best you can since MBAM won't install

I also need for you to download this program OTListIt.exe to your desktop.

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• Close all applications and windows so that you have nothing open and are at your Desktop
  
• Double-click on the OTListIt.exe file to start OTListIt. OK any warning about running OTListIt.
  
• Place a checkmark in the "Scan All Users" checkbox (Leave the 'Use Whitelist' checked' and the 'File Age:' at 30 days)
  
• Click the Run Scan button
  
• NOTE: Please be patient and let the scan run without using the computer
  
• When the scan is complete, a text file (OTListIt.Txt) will open in Notepad (if not, it can be found on your Desktop)
  
• In Notepad, click Edit, Select all then Edit, Copy
  
• Reply to this topic, click in the topic reply window, and press Ctrl+V to paste the log or Righ click paste.
  
• Submit your reply and close the Notepad window with OTList.txt
  
• Also OTListIt's Extras.txt log file will be minimized in the Taskbar (and located on your Desktop) - click on this and maximize the window
  
• In Notepad, click Edit, Select all then Edit, Copy
  
• Reply to this topic again, click in the topic reply window, and press Ctrl+V to paste the extras log or Right click paste.
  
• NOTE: If the files (OTListIt.txt, Extras.txt) do not appear in your taskbar, just open the files in notepad from your desktop.[/indent]

[/indent]
[indent]Please allow me time to analyze your post. If you don't see a reply from me after 24 hours, feel free to PM me.[/indent]





Please download the following scanning tool. GMER
[indent]

• Open the zip file and copy the file gmer.exe to your Desktop.
  
• Double click on gmer.exe and run it.
  
• It may take a minute to load and become available.
  
• Do not make any changes. Click on the SCAN button and DO NOT use the computer while it's scanning.
  
• Once the scan is done click on the SAVE button and browse to your Desktop and save the file as GMER.LOG
  
• Zip up the GMER.LOG file and save it as gmerlog.zip and attach it to your reply post.
  
• DO NOT directly post this log into a reply. You MUST attach it as a .ZIP file.
  
• Click OK and quit the GMER program.

How To Use Compressed (Zipped) Folders in Windows XP
Compress and uncompress files (zip files) in Vista
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