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Apparently I have downloaded the Trojan.zlob.g virus. On this website there are instructions on how to handle this however....the instructions say that I have to go to different websites and download some files, and run a scan on my infected computer. And therein lies the problem, my Internet Explorer will not work. When I run IE, it will just shut down after about 15 seconds. HELP!!! How can I clean my computer when IE is not working??
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#2
Posted 07 December 2008 - 05:08 PM
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Hello.
Please read and follow the instructions provided here: Pre- HJT Post Instructions
When ready please post your logs here: Malware Removal - HijackThis Logs
Someone will be happy to assist you further with cleaning your system.
During this scan and cleanup process you should not install any other software unless requested to do so.
Please read and follow the instructions provided here: Pre- HJT Post Instructions
When ready please post your logs here: Malware Removal - HijackThis Logs
Someone will be happy to assist you further with cleaning your system.
During this scan and cleanup process you should not install any other software unless requested to do so.
#3
Posted 07 December 2008 - 06:50 PM
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I've had the same problem - fixed it today.
There are these two files inside your computer, called :
1) "spcffwl.dll"
2) "kjzna1562565.exe"
These little gremlins are found inside:
"C:/DocumentsandSettings\<myusername>\Application Data\Google"
I renamed these to anything; I just shoved TEST at the beginning of each name, and I could then access the net.
So the obvious is to delete them. When you try, I guarantee it will not work. So now it gets fun...
To get rid of these, I advise you to use the Malwarebytes Anti-Malware Software, Panda ActiveScan v2.0 and HiJack This! They are all free, but the Panda software is recommended to be used last - it took 2 hours to scan my computer. It was thorough though, and after deleting what I could, you can then just delete them.
At the end, post your logs onto a Logs forum, created my me
and the techies can help to sort it out. Good Luck!
There are these two files inside your computer, called :
1) "spcffwl.dll"
2) "kjzna1562565.exe"
These little gremlins are found inside:
"C:/DocumentsandSettings\<myusername>\Application Data\Google"
I renamed these to anything; I just shoved TEST at the beginning of each name, and I could then access the net.
So the obvious is to delete them. When you try, I guarantee it will not work. So now it gets fun...
To get rid of these, I advise you to use the Malwarebytes Anti-Malware Software, Panda ActiveScan v2.0 and HiJack This! They are all free, but the Panda software is recommended to be used last - it took 2 hours to scan my computer. It was thorough though, and after deleting what I could, you can then just delete them.
At the end, post your logs onto a Logs forum, created my me
and the techies can help to sort it out. Good Luck!
#4
Posted 08 December 2008 - 02:50 PM
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bn031648, on Dec 7 2008, 05:01 PM, said:
Apparently I have downloaded the Trojan.zlob.g virus. On this website there are instructions on how to handle this however....the instructions say that I have to go to different websites and download some files, and run a scan on my infected computer. And therein lies the problem, my Internet Explorer will not work. When I run IE, it will just shut down after about 15 seconds. HELP!!! How can I clean my computer when IE is not working??
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