89 replies to this topic

[Annabelle]

Hi, recently when installing or updating programs (iTunes, Quicktime, even MBAM) I get an error message:



For those who can't see the image, it says: Could not access network location %APPDATA%\.

I print screened this whilst installing the newer version of iTunes, and it is the same for Quicktime - and it won't install the program. Whilst updating MBAM a similar error message popped up (didn't get the chance to print screen it) but it said something similar about "userappdata".

Before this, instaling and updating programs were fine, nothing unusual happened. So I have no idea what had gone wrong.

I hope that made sense, and I'll be happy to provide any more information if possible. Thanks in advance for any help!

[name cool]

Hi.
What system are you using?

[Annabelle]

I'm using Windows 7. I'm not too computer savvy so if that wasn't the answer you were looking for I apologize.

[name cool]

No problem Try with "CCleaner"
you can download and install CCleaner. Clean your PC with it first. http://www.piriform.com/Also this link 'to how to clean your registry. http://www.piriform....gistry-cleaning Try with these solutions.

[Annabelle]

Thanks, I downloaded CCleaner, cleaned the PC and then cleaned the registry. Should I try redownloading iTunes? Thanks again for the help

[name cool]

You're welcome,
Yes, should download the latest version, and if there is another problem, let me know. http://www.apple.com/itunes/download/

[Annabelle]

Unfortunately it didn't work, it still shows the same error as above.

[name cool]

OK, try to remove this program with one of the uninstall software. This powerful program downloaded from here. http://www.ursoftware.com/

[Annabelle]

Which program am I uninstalling - iTunes?
and this error appeared:



But 'Your Uninstaller' seems to be working fine.

[name cool]

oh,OK, check the Apple support page. http://support.apple.com/kb/HT1923

[Annabelle]

Followed their instructions, and it still doesn't work. Same error again.

[name cool]

1. Remove iTunes and related components from the Control Panel


Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

1.iTunes
2.QuickTime
3.Apple Software Update
4.Apple Mobile Device Support
5.Bonjour
6.Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.


If you need more detailed steps on removing these components, refer to the following steps:

1.Quit the following programs if they are running:
?iTunes
?QuickTime Player
?Apple Software Update
2.From the Start menu, click Control Panel.
3.In Control Panel, click the "Uninstall a program" link as shown below. The Programs and Features Control Panel opens.



Alternately, if you do not see the "Uninstall a program" link, click Programs and Features.



4.Select iTunes from the list of currently installed programs. Then, click Uninstall.
5.When asked if you would like to remove iTunes, click Yes.
6.After the uninstallation is complete, do not restart your computer if you are prompted to.
7.If you see other iTunes entries in the list, remove them as well by repeating steps 4-6.
8.Remove any iPod Updater applications that are listed the same way you removed iTunes.
9.Remove all instances of QuickTime the same way you removed iTunes.
10.Remove all instances of Apple Software Update the same way you removed iTunes.
11.Remove all instances of Apple Mobile Device Support the same way you removed iTunes.
12.Remove all instances of Bonjour the same way you removed iTunes.
13.Remove all instances of Apple Application Support the same way you removed iTunes.
14.Restart your computer.


2. Verify iTunes and related components are completely uninstalled

In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases those though, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:

?C:\Program Files\Bonjour
?C:\Program Files\Common Files\Apple\
?C:\Program Files\iTunes\
?C:\Program Files\iPod\ Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
?C:\Program Files\QuickTime\
?C:\Windows\System32\QuickTime
?C:\Windows\System32\QuickTimeVR
If you have a 64-bit version of Windows, you will need to confirm that the following folders have been removed as well:

?C:\Program Files (x86)\Bonjour
?C:\Program Files (x86)\Common Files\Apple\
?C:\Program Files (x86)\iTunes\
?C:\Program Files (x86)\iPod\ Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
?C:\Program Files (x86)\QuickTime\
?C:\Windows\SysWOW64\QuickTime
?C:\Windows\SysWOW64\QuickTimeVR

[Annabelle]

I did all of that from the Apple Support page, and I've just re-did it now.

[name cool]

I forgot that 'What version do you have?

[Annabelle]

Which version of iTunes? I'm not sure, but it was before 10.2.2.

[name cool]

OK. See this link if it helps! http://www.howtogeek...ndows-computer/
& http://blogs.howtoge...vo-uninstaller/
Follow these steps and you can download another program from here. http://www.revounins...e_download.html

[Annabelle]

I followed those steps, and downloaded Revo Uninstaller, but I can't find iTunes/Quicktime/Any of the programs to remove on the support page. So I don't think there is anything to remove. >_<

[name cool]

Have you tried to access a safe mode as in XP?

[Annabelle]

Go into Safe Mode with/without networking? Nope, should I?

[name cool]

yes,Try both.