5 replies to this topic

[joelore]

A virus recently made my PC unbootable and I had to do a restore to a prior date than when I got my registration email. I emailed 'cs@cleverbridge.com' as was mentioned in another post but I wanted to post here to see if we can expidite this. How long do they usualy take to answer emails. I hasten to reinstall anything further until my resident protection is enabled. As it is this is a fresh install and I just lost 2 days worth of work, reinstalls, configs etc...

Thanks for any help!!

Joe

[exile360]

Greetings

Usually CleverBridge is very quick to respond. If it's been more than a day or two since you sent the email, I'd recommend checking your spam filter etc. for your email to verify their reply email wasn't blocked or filtered into your spam folder.

[joelore]

 exile360, on 23 June 2011 - 07:14 PM, said:

Greetings

Usually CleverBridge is very quick to respond. If it's been more than a day or two since you sent the email, I'd recommend checking your spam filter etc. for your email to verify their reply email wasn't blocked or filtered into your spam folder.

thaanks for the quick reply! I am sweating it out. Malwarebytes got me out of some serious situations. I feel naked without it,,,,, lol

Joe

[exile360]

You're welcome, I'm glad to be of service. It shouldn't take too long before you get your ID and Key so that you can be up and running again, in the meantime, as long as you're installing the latest version of MBAM (1.51), you can temporarily use the trial that we now offer. It's a 14 day trial, so that will give you plenty of time to be protected until you get the email from CleverBridge .

[joelore]

 exile360, on 23 June 2011 - 07:35 PM, said:

You're welcome, I'm glad to be of service. It shouldn't take too long before you get your ID and Key so that you can be up and running again, in the meantime, as long as you're installing the latest version of MBAM (1.51), you can temporarily use the trial that we now offer. It's a 14 day trial, so that will give you plenty of time to be protected until you get the email from CleverBridge .

One word, WOW, they just replied with a link to my receipt, reg code and everything.

Thanks again! Impressive support,

Joe

[exile360]

You're welcome

Yep, they're usually pretty swift about it. Looks like you'll soon be back up and running again (a relief I'm sure ).

Take care and don't hesitate to post again if you need any further assistance.

Thanks