PROGRAM_ERROR_LOAD_DATABASE (0, 13, CreateSDK)

[Jeff333]

I have been trying to install however keep getting this error

PROGRAM_ERROR_LOAD_DATABASE (0, 13, CreateSDK)

I have already following the steps in this post without success

http://forums.malwarebytes.org/index.php?showtopic=86832

please help

[1PW]

Hello Jeff333:

Please Download OTL to your Desktop:

To Use OTL:

• Get OTL From

HERE
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
Please attach these 2 files in your next reply.

Then, please await a reply from a Malwarebytes staffer.

Thank you!

[Mainard]

Hello Jeff,

Please follow 1pw's directions on getting an OTL log.

Thank you very much.

[DAC]

Hello,

I saw this post and i am having a similar problem.

Attached are the files i receive once i have taken those steps.

OTL.Txt

Extras.Txt

[1PW]

Hello DAC:

Please try a MBAM clean re-install by doing the following:

• Download and run the latest mbam-clean.exe.
  
• It will ask to restart your computer, please allow it to do so - VERY IMPORTANT.
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  
  • Note: You will need to reactivate the program using the license within the boxed version or were sent via email if using the PRO version.
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the PRO version. Now setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Please let us know how it goes.

HTH

[DAC]

Thank you very much, everything seems to be fine as of now.

[1PW]

Hello DAC:

You're very welcome.

Please let us know if we can help again.