4 replies to this topic

[Jenilyn1964]

I have tried everything to run Malwarebytes and nothing is working. I even bought something called Spyware Doctor and it didn't work. I can't download to another computer and try that way because my laptop is already in the shop. I did get rid of some with something else I found..but still cannot run Malwarebytes. Here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 11:35:05 AM, on 12/27/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\AOL\1208642792\EE\aolsoftware.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
c:\program files\common files\aol\1208642792\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1208642792\EE\aolsoftware.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Documents and Settings\HP_Administrator\Desktop\mbam-setup.exe
C:\Documents and Settings\HP_Administrator\Desktop\Jeni.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {3293a660-3dbb-49cc-97c3-1500a3caf9c1} - C:\WINDOWS\system32\savajama.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: HelloWorldBHO - {D88E1558-7C2D-407A-953A-C044F5607CEA} - C:\Program Files\Mjcore\Mjcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: (no name) - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0426.0\msneshellx.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1208642792\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [pisegatitu] Rundll32.exe "C:\WINDOWS\system32\sikafemu.dll",s
O4 - HKLM\..\Run: [CPM2b919bdc] Rundll32.exe "c:\windows\system32\hekuyilo.dll",a
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [28a2a840] rundll32.exe "C:\WINDOWS\system32\powirimu.dll",b
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0\AOL.EXE" -b
O4 - HKCU\..\Run: [gadcom] "C:\Documents and Settings\HP_Administrator\Application Data\gadcom\gadcom.exe" 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
O4 - HKCU\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1\Content.IE5\DSPAB1NV.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1\Content.IE5\6J3ZBN6Z.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1\Content.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\History\History.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\History.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\Cookies.SH!
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...292/mcfscan.cab
O18 - Protocol: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - C:\Program Files\Common Files\Pure Networks Shared\Platform\puresp3.dll
O18 - Filter: text/html - {08e80bb1-c6f7-40fe-abe8-e26b7e89bb82} - C:\WINDOWS\system32\mst122.dll
O20 - AppInit_DLLs: C:\WINDOWS\system32\nekeyazo.dll c:\windows\system32\hekuyilo.dll c:\windows\system32\zufiratu.dll c:\windows\system32\guderasa.dll c:\windows\system32\zofarimo.dll
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\guderasa.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Unknown owner - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe" -k runservice (file missing)
O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

[Jenilyn1964]

Here is the active scan log:

;*******************************************************************************
********************************************************************************
*
*******************
ANALYSIS: 2008-12-27 12:06:49
PROTECTIONS: 2
MALWARE: 2
SUSPECTS: 0
;*******************************************************************************
********************************************************************************
*
*******************
PROTECTIONS
Description Version Active Updated
;===============================================================================
================================================================================
=
===================
McAfee Internet Security Suite 2007 8.1 No Yes
McAfee VirusScan Plus 12.1 No No
;===============================================================================
================================================================================
=
===================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===============================================================================
================================================================================
=
===================
00029434 spyware/virtumonde Spyware No 1 Yes No hkey_local_machine\software\microsoft\rdfa
00029434 spyware/virtumonde Spyware No 1 Yes No hkey_local_machine\software\microsoft\removerp
04454968 Generic Trojan Virus/Trojan No 0 Yes No c:\documents and settings\hp_administrator\application data\gadcom\gadcom.exe
;===============================================================================
================================================================================
=
===================
SUSPECTS
Sent Location j
;===============================================================================
================================================================================
=
===================
;===============================================================================
================================================================================
=
===================
VULNERABILITIES
Id Severity Description j
;===============================================================================
================================================================================
=
===================
;===============================================================================
================================================================================
=
===================

[Jenilyn1964]

Thanks anyway, but I think I have the issue resolved. Finally got Malwarebytes to download after running scans with combofix, then spyware doctor, uninstalling malwarebytes and then reinstalling.

Thank you for your volunteer time anyway. You guys are angels.

Jennell

[AdvancedSetup]

Hi Jennell, I apologize for the delay but it is the Holiday Season and many of the helpers are off with their Family and Friends.

Please run the following.

Reconfigure Windows XP to show hidden files:
To enable the viewing of Hidden files follow these steps:

* Close all programs so that you are at your desktop.
* Double-click on the My Computer icon.
* Select the Tools menu and click Folder Options.
* After the new window appears select the View tab.
* Put a checkmark in the checkbox labeled Display the contents of system folders.
* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
* Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
* Remove the checkmark from the checkbox labeled Hide protected operating system files.
* Press the Apply button and then the OK button and exit My Computer.
* Now your computer is configured to show all hidden files.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please download JavaRa and unzip it to your desktop.
***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location.

Then run HJT and do a Scan Only and place a check mark on the following entries.
O20 - AppInit_DLLs: C:\WINDOWS\system32\nekeyazo.dll c:\windows\system32\hekuyilo.dll c:\windows\system32\zufiratu.dll c:\windows\system32\guderasa.dll c:\windows\system32\zofarimo.dll
O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\guderasa.dll
Then click on "Fix checked"

Please upload the following files for review uploads.malwarebytes.org
C:\WINDOWS\system32\nekeyazo.dll
c:\windows\system32\hekuyilo.dll
c:\windows\system32\zufiratu.dll
c:\windows\system32\guderasa.dll
c:\windows\system32\zofarimo.dll

Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware
  
  • Update Malwarebytes' Anti-Malware
    
  • Select the Update tab
    
  • Click Update
• When the update is complete, select the Scanner tab
  
• Select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then RESTART the computer and AFTER the restart run HJT scan and save log.

Post back fresh MBAM and HJT logs.

Please uninstall Adobe Acrobat Reader 7 - The current version is 9
Older versions have vulnerabilities that malware can use to infect your system.

[AdvancedSetup]

No reply, closing post